St. Francisville Nursing and Rehab, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 14 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (10 vs median 7)
- High RN turnover (71%)
Bottom 25% in LA · Critically understaffed (RN) · $112,896 in fines · Abuse citation
What this means for your family
This facility has received multiple reports of severe hygiene issues and neglect, which are significant red flags for any family. We strongly advise you to conduct an unannounced visit to inspect the cleanliness of the rooms and observe staff responsiveness before considering this facility for your loved one.
Google Reviews
Google Reviews
14 reviews on Google“St. Francisville Nursing and Rehab receives significant criticism regarding facility cleanliness, outdated equipment, and neglectful care practices. While some past reviewers noted positive rehab outcomes, recent feedback highlights severe concerns about hygiene, slow response times for basic needs, and unprofessional staff behavior.”
Quality Themes
Tap a score for detailsStrengths
- Helpful administrative staff
- Effective physical rehabilitation
- Accessible cable television
Concerns
- Poor facility hygiene and strong odors (mentioned by 3 reviewers)
- Neglect and slow response times to patient needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed some positive comments about your administrative team being very helpful; how does that team support families during the transition into the facility?
- 2What specific protocols are in place to ensure the facility remains clean, fresh-smelling, and well-maintained for the residents?
- 3Could you walk me through your process for medication management to ensure everything is administered accurately and on schedule?
- 4How do you ensure that staff are able to respond quickly to call lights and individual resident needs throughout the day and night?
- 5What does a typical day of social activities or engagement look like for the residents here?
- 6In the event of a medical emergency or a sudden change in a resident's condition, what is the immediate procedure for contacting doctors and family members?
Personalized based on this facility's data
Key Review Excerpts
“The floor was so filthy that my shoes were sticking to the floor. He fell out of the bed and he says that he had a bowel movement and asked to be cleaned and was told by a worker that they’d be right back. Hours later she still hadn’t come back.”
“I woke up this morning asking for my medicine I have to take before breakfast they told me my nurse was not here to give me my me”
“From the time we walked in staff wasn’t that friendly…the smell was horrible…like nasty home and urine…not at all what a nursing home should smell like…should smell clean and disinfected…as we were leaving the hospital staff lady at the desk was sound to sleep.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering inspections that found serious deficiencies in abuse protection, with this issue recurring three times across surveys from 2023 to 2024. The facility shows persistent problems with resident assessments, care planning, and treatment quality, with these care planning issues appearing in multiple surveys. While the facility has provided correction dates for all deficiencies, the pattern of repeated violations in critical safety areas warrants careful consideration.
Apr 22, 2026Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Apr 16, 2025Routine11
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Dec 18, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 7, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 20, 2024Routine3
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Mar 20, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Federal Penalties
Fine
Apr 16, 2025
$81,549
Fine
Dec 18, 2024
$8,824
Fine
May 7, 2024
$22,523
Ownership & Operations
Who Operates This Facility
St. Francisville Nursing and Rehab, LLC
for profit
Ownership & Management
Owners
St Francisville Nursing and Rehab LLC
Owner · Organization
Imhoff, James
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit ldh.la.gov
Medicare data downloads
Original nursing home datasets
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