St Clare Manor Nursing and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 28 Google reviews
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What this means for your family
While the facility is visually clean, the recurring reports of neglect, medication errors, and communication failures are significant red flags. We strongly advise families to conduct an unannounced visit and specifically ask for the facility's policy on pressure ulcer prevention and how they handle resident property during transitions.
Google Reviews
Google Reviews
28 reviews on Google“St Clare Manor Nursing and Rehabilitation receives highly polarized reviews, with recent feedback highlighting a stark divide between praise for facility cleanliness and severe reports of neglect. While some visitors describe the environment as spotless and the staff as friendly, multiple families have reported critical issues including poor communication, medication errors, and failure to provide basic hygiene such as turning residents to prevent bedsores.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and professional front-desk staff
- Visually appealing environment
Concerns
- Understaffing and slow response times (mentioned by 5 reviewers)
- Neglect regarding basic hygiene and pressure ulcers (mentioned by 3 reviewers)
- Poor communication and difficulty reaching staff (mentioned by 2 reviewers)
- Medication and personal property management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that staffing levels are a primary focus for your team, what specific protocols do you have in place to ensure timely responses to call lights and resident needs throughout the day and night?
- 2I noticed some feedback regarding communication; could you walk me through the standard process for how family members receive updates on their loved one's health status or changes in condition?
- 3What proactive measures are currently in place to ensure consistent hygiene care and skin integrity monitoring for residents who require extra assistance?
- 4Could you explain the current system for managing and tracking resident medications to ensure accuracy and prevent errors?
- 5What does the daily activity schedule look like to keep residents engaged, and how do you tailor these programs for those in memory care?
- 6In the event of a medical emergency, what is your facility's protocol for coordinating care with local hospitals and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“When my patient was brought home by ambulance, his wheelchair, pad and thermal cup were not with him, plus none of his personal medicines. When the ambulance driver drove back to St Clare, she was told that they had thrown his pad away and gave her someone else’s much smaller wheelchair.”
“If you can find somewhere else to send your love one do it. From my experience my mother is on the end of the hall. Depending who's assigned over her room . (CNA) Her food is cold when it comes. You have to ask for the ice pitcher to be filled.”
“Dad fell no one called and let us know. He also ended up with a bed sore from not being turned every 2 hours.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering deficiencies, including serious concerns about resident protection from abuse and neglect. The facility shows recurring problems with infection control, resident assessments and care planning, and nutrition services that persist across surveys from 2023 through 2025. While all deficiencies show correction dates, the pattern of repeated violations in core care areas suggests ongoing operational challenges.
May 29, 2025Routine8
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Feb 20, 2025Complaint3
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 11, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 9, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 3, 2024Routine3
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 2, 2023Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Ownership & Operations
Who Operates This Facility
St Clare Manor Nursing and Rehabilitation
for profit
Ownership & Management
Owners
Clf Investments, LLC
Owner · Organization
M5 Operations, LLC
Owner · Organization
Moody, Charles
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit stclaremanor.com
Medicare data downloads
Original nursing home datasets
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