St Camillus Health Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 41 Google reviews

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What this means for your family
St. Camillus appears to offer a high-quality experience for independent living residents, but there are recurring, serious allegations regarding the quality of care, staffing levels, and management accountability in the skilled nursing and memory care units. If you are considering this facility, we strongly recommend asking for a tour of the specific unit your loved one will occupy and speaking directly with current families about their experience with staff responsiveness and communication.
Google Reviews
Google Reviews
41 reviews on Google“St. Camillus Health Center presents a polarized experience, with some families praising the beautiful campus and compassionate care, while others report significant concerns regarding management, staffing shortages, and poor communication. While independent living residents often report high satisfaction with amenities and staff, those in skilled nursing and memory care have raised serious alarms about neglect, high staff turnover, and administrative failures.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus
- Active independent living community
- Compassionate and attentive hospice care
- Variety of exercise and PT options
Concerns
- High staff turnover and chronic understaffing (mentioned by 4 reviewers)
- Poor communication and unresponsive management (mentioned by 3 reviewers)
- Inconsistent quality of care in skilled nursing/memory care (mentioned by 3 reviewers)
- Financial policies and lack of transparency regarding costs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on expanding exercise and physical therapy programs, how do these activities integrate into the daily routine for residents in skilled nursing?
- 2How does your management team ensure consistent communication with families regarding changes in a resident's care plan or health status?
- 3With your current staffing levels, what measures are in place to ensure that residents receive timely assistance and consistent care throughout all shifts?
- 4Could you walk us through your process for medication management and how you ensure accuracy and oversight for residents in memory care?
- 5What is your policy for providing transparent, itemized billing so that families have a clear understanding of all costs and potential fee adjustments?
- 6How do you handle medical emergencies or urgent health changes during overnight hours when administrative staff may not be on-site?
Personalized based on this facility's data
Key Review Excerpts
“The nurses were exceptionally kind and treated her with so much respect. They brought so much joy to my day every time I saw them in passing.”
“On more than one occasion I was present recently when a 'pool' nurse tried to give my Mom the wrong medication. I had to tell her protocol for meds at that time of day.”
“The staff was violently abusive while they bathed her and verbally abusive the rest of the time. Residents wander around like zombies.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
13
measures
1
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
St. Camillus Health Center shows ongoing concerns with families filing complaints about resident protection and safety hazards, including a recent July 2025 complaint about failure to properly report suspected abuse or neglect. The facility has recurring issues with medication management, building safety systems, and abuse prevention protocols that have persisted across multiple surveys. While all deficiencies show correction dates, the pattern of repeated violations in critical care areas warrants careful consideration during your visit.
Jul 8, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 14, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Apr 14, 2025Routine9
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Feb 1, 2024Routine13
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Construction Deficiencies
Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Oct 3, 2022Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Apr 14, 2025
$45,591
Fine
Feb 1, 2024
$20,290
Ownership & Operations
Who Operates This Facility
St Camillus Health Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit stcam.com
Medicare data downloads
Original nursing home datasets
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