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Nursing HomeMedicaid

St Camillus Health Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

10101 W Wisconsin Ave, Wauwatosa, WI 5322650 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 41 Google reviews

5
4
3
2
1
St Camillus Health Center Nursing Home in Wauwatosa, WI — Street View
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What this means for your family

St. Camillus appears to offer a high-quality experience for independent living residents, but there are recurring, serious allegations regarding the quality of care, staffing levels, and management accountability in the skilled nursing and memory care units. If you are considering this facility, we strongly recommend asking for a tour of the specific unit your loved one will occupy and speaking directly with current families about their experience with staff responsiveness and communication.

Google Reviews

Google Reviews

41 reviews on Google
St. Camillus Health Center presents a polarized experience, with some families praising the beautiful campus and compassionate care, while others report significant concerns regarding management, staffing shortages, and poor communication. While independent living residents often report high satisfaction with amenities and staff, those in skilled nursing and memory care have raised serious alarms about neglect, high staff turnover, and administrative failures.

Quality Themes

Tap a score for details
Food6.0Staff4.0Clean8.0Activities9.0Meds2.0Memory3.0Comms2.0Value3.0

Strengths

  • Beautiful, well-maintained campus
  • Active independent living community
  • Compassionate and attentive hospice care
  • Variety of exercise and PT options

Concerns

  • High staff turnover and chronic understaffing (mentioned by 4 reviewers)
  • Poor communication and unresponsive management (mentioned by 3 reviewers)
  • Inconsistent quality of care in skilled nursing/memory care (mentioned by 3 reviewers)
  • Financial policies and lack of transparency regarding costs (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(4)'19(2)'21(5)'25(16)'26(2)

Distribution · 47 analyzed

5
34
4
1
3
0
2
0
1
12
10 reviews posted between Mar 19, 2025Mar 21, 2025 · 10 were 5-star

How They Respond to Reviews

10%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the recent focus on expanding exercise and physical therapy programs, how do these activities integrate into the daily routine for residents in skilled nursing?
  • 2How does your management team ensure consistent communication with families regarding changes in a resident's care plan or health status?
  • 3With your current staffing levels, what measures are in place to ensure that residents receive timely assistance and consistent care throughout all shifts?
  • 4Could you walk us through your process for medication management and how you ensure accuracy and oversight for residents in memory care?
  • 5What is your policy for providing transparent, itemized billing so that families have a clear understanding of all costs and potential fee adjustments?
  • 6How do you handle medical emergencies or urgent health changes during overnight hours when administrative staff may not be on-site?

Personalized based on this facility's data


Key Review Excerpts

The nurses were exceptionally kind and treated her with so much respect. They brought so much joy to my day every time I saw them in passing.

Memory care family member · 2025★★★★★

On more than one occasion I was present recently when a 'pool' nurse tried to give my Mom the wrong medication. I had to tell her protocol for meds at that time of day.

Long-term resident's family · 2015☆☆☆☆

The staff was violently abusive while they bathed her and verbally abusive the rest of the time. Residents wander around like zombies.

Hospice family member · 2025☆☆☆☆
Source: 41 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.06hrs
OK
Registered nurses for medical care
Total Nursing
4.25hrs
OK
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)
RN Turnover
36%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

1

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility37.8%
Worse than Avg
Here
37.8%
US
19.4%
WI
25.0%
Milwaukee
26.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility2.2%
Better than Avg
Here
2.2%
US
19.5%
WI
16.8%
Milwaukee
15.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
15.4%
WI
15.9%
Milwaukee
11.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
12.1%
WI
5.2%
Milwaukee
4.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
WI
95.6%
Milwaukee
90.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
WI
95.0%
Milwaukee
92.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.7%
Better than Avg
Here
95.7%
US
79.7%
WI
82.2%
Milwaukee
72.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.8%
Better than Avg
Here
94.8%
US
81.8%
WI
86.6%
Milwaukee
76.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
WI
1.3%
Milwaukee
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
2penalties
Near state avg (9.8)
4 complaint-triggered
$90,430 in fines

St. Camillus Health Center shows ongoing concerns with families filing complaints about resident protection and safety hazards, including a recent July 2025 complaint about failure to properly report suspected abuse or neglect. The facility has recurring issues with medication management, building safety systems, and abuse prevention protocols that have persisted across multiple surveys. While all deficiencies show correction dates, the pattern of repeated violations in critical care areas warrants careful consideration during your visit.

Jul 8, 2025Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Apr 14, 2025Complaint
3
0689Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0909Potential for harm · PatternCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Apr 14, 2025Routine
9
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0291Minimal · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

Feb 1, 2024Routine
13
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0132Potential for harm · PatternCorrected

Construction Deficiencies

Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0914Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Oct 3, 2022Routine
4
0916Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Apr 14, 2025

$45,591

Fine

Feb 1, 2024

$20,290

Ownership & Operations

Who Operates This Facility

Owner / Operator

St Camillus Health Center

Organization Type

nonprofit

Ownership & Management

Key personnel

Barnes, StacyOfficer / DirectorKiser, AliciaOfficer / DirectorLaubusch, NickOfficer / DirectorMaslowski, JimOfficer / DirectorTaylor, JudithOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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