St Andrews Health Campus
Strong Medicare quality ratings; families often praise consistently clean facility environment. Still worth an in-person visit.
based on 8 Google reviews
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What this means for your family
While the facility is consistently praised for its cleanliness and compassionate end-of-life care, recent reports suggest a decline in staff responsiveness. When touring, we recommend observing staff interactions with visitors and asking how they handle requests for assistance to ensure your loved one will receive timely attention.
Google Reviews
Google Reviews
8 reviews on Google“St Andrews Health Campus receives praise for its cleanliness and the compassionate care provided to residents, particularly during end-of-life stages. However, recent feedback highlights significant concerns regarding poor customer service and unresponsiveness from staff when assistance is requested.”
Quality Themes
Tap a score for detailsStrengths
- Consistently clean facility environment
- Compassionate end-of-life care
- Hardworking and helpful staff
Concerns
- Unresponsive or rude staff when assistance is requested
Rating Trends
Tap a year to see what changed
Distribution · 8 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that communication is a top priority for families; what is the best way for us to stay updated on our loved one's daily well-being and any changes in their care plan?
- 2Since the facility has a 66-resident capacity, how do you ensure that staff remain attentive and responsive when a resident needs immediate assistance?
- 3I see that you are active in responding to feedback online; how do you use that input from families to improve the daily experience for residents?
- 4Given the recent health inspection findings, what specific steps is the leadership team taking to address those areas and ensure consistent quality of care?
- 5We read wonderful things about the end-of-life care here; could you share how the team supports residents and families during those sensitive times?
- 6What kind of daily social activities or engagement programs do you have in place to help residents feel connected to the rest of the community?
Personalized based on this facility's data
Key Review Excerpts
“I loved this facility for my grandpa everyone was extremely helpful and I really appreciated how they took care of him. ... when he passed away they showed so much love and care”
“A very clean facility!”
“Bad service and rude when we asked for help we spent 30 minutes there it was annoying”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
St Andrews Health Campus shows a concerning pattern of recurring deficiencies across multiple care areas, with 15 violations found in three surveys including one complaint-triggered issue regarding wound care. The facility has persistent problems with medication management, quality of care, and food safety that repeat across all three inspections. While the facility corrected each deficiency when cited, the recurring nature of issues in medication errors, care planning, and dietary services suggests ongoing operational challenges that families should carefully consider.
Jan 15, 2026Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Dec 16, 2024Routine2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nov 6, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nov 6, 2023Routine5
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
St Andrews Health Campus
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 49 of 120
Ownership & Management
Owners
Harrison County Hospital
Owner · Organization
Trilogy Property Holdings LLC
Owner · Organization
Trilogy Healthcare Master Tenant LLC
Owner (parent company) · Organization
Barney, Leigh
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit standrewshc.com
Medicare data downloads
Original nursing home datasets
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