Springview Manor
Strong Medicare quality ratings; families often praise warm, compassionate nursing and support staff. Still worth an in-person visit.
based on 57 Google reviews
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What this means for your family
Springview Manor is highly regarded for its warm, family-oriented culture and active memory care program. While recent reviews are overwhelmingly positive, families should continue to monitor the quality of meal service and therapy interactions to ensure they meet the high standards reported by most residents.
Google Reviews
Google Reviews
57 reviews on Google“Springview Manor is widely praised by families for its compassionate staff, engaging activities, and high-quality rehabilitation services. Reviewers frequently highlight the facility's clean, home-like environment and the staff's ability to make residents feel like family, though one older review noted concerns regarding therapy staff behavior and food temperature.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate nursing and support staff
- Engaging and consistent activity programs
- High-quality rehabilitation services
- Clean and well-maintained facility environment
Concerns
- Cold food served to residents in therapy (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the management engages with the community online; how does the leadership team stay involved with the day-to-day care of the residents?
- 2We have heard great things about the activity programs here; could you tell us more about the types of engaging events planned for the residents each week?
- 3The facility looks very clean and well-maintained; what are your protocols for ensuring the resident rooms and common areas stay consistently tidy?
- 4Since we are looking at long-term care, how do you ensure that residents receiving therapy services are able to enjoy their meals at the proper temperature?
- 5What is the specific process for notifying family members if a medical emergency occurs or if there is a change in a resident's condition during the night?
- 6With the recent inspections, what specific steps is the nursing team taking to address the identified deficiencies and improve staffing levels?
Personalized based on this facility's data
Key Review Excerpts
“The staff and nurses, building maintenance man were exceptional in their concerns and care for my mother.”
“The staff is approachable and addresses all of our concerns giving us peace of mind.”
“My light was answered quickly and the aids were always pleasant. The aids would stop in just to see if I needed anything or just to say hello.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a mixed track record with 19 deficiencies across four surveys, including one complaint from a family regarding accident hazards and supervision that has been corrected. The most recurring issues involve facility safety and maintenance, medication management, and infection control. While all past issues have been addressed, recent problems in 2025 suggest ongoing challenges with basic operations that families should discuss during visits.
Apr 10, 2025Routine9
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 10, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 7, 2022Routine3
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Aug 1, 2019Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jan 10, 2024
$16,113
Ownership & Operations
Who Operates This Facility
Springview Manor
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 61 of 120
Ownership & Management
Owners
Continental Merger Sub LLC
Owner (parent company) · Organization
Northstar Healthcare Income INC
Owner (parent company) · Organization
Northstar Healthcare Income Operating Partnership Lp
Owner (parent company) · Organization
Trilogy Holdings Nt-Hci, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Official Website
Visit springviewmanorhc.com
Medicare data downloads
Original nursing home datasets
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