Springvale Assisted Living
Families consistently rate this highly — reviewers highlight warm, compassionate, and attentive care staff. Schedule a visit to confirm the fit.
based on 54 Google reviews
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What this means for your family
Springvale is highly regarded for its compassionate staff and engaging activities, making it a great choice for residents who thrive in a social environment. However, families should be aware of the potential for significant annual rent increases and should ask for a clear, written policy on future pricing to avoid unexpected financial stress.
Google Reviews
Google Reviews
54 reviews on Google“Springvale Assisted Living is widely praised for its warm, compassionate staff and vibrant activities program that keeps residents engaged. While many families highlight the cleanliness and spacious, home-like environment, some have raised concerns regarding high staff turnover and significant, sudden rent increases. Overall, it is viewed as a high-quality facility, though potential residents should carefully review financial agreements and staffing stability.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and attentive care staff
- Engaging and frequent activities program
- Clean, well-maintained, and spacious facility
- Responsive management and clear communication
Concerns
- High staff turnover and difficulty retaining employees (mentioned by 2 reviewers)
- Significant and sudden rent increases (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how does that culture of open communication translate into how you keep families updated on their loved one's daily well-being?
- 2With the variety of activities mentioned by residents, could you walk us through a typical week of programming and how you help new residents feel included in the social life here?
- 3We understand that the senior living industry can face challenges with staffing; what steps is Springvale taking to ensure consistent, familiar faces for the residents in their daily care?
- 4Regarding the financial planning for our family, how far in advance does the facility typically communicate potential rate adjustments to ensure we can plan accordingly?
- 5Since safety is a top priority, what is your protocol for handling medical emergencies during the evening or overnight hours when there are fewer staff members on the floor?
- 6The facility feels very spacious and well-maintained; how do you balance keeping the common areas clean and inviting while ensuring residents feel like they are in a comfortable, home-like environment?
Personalized based on this facility's data
Key Review Excerpts
“When I narrowed it down to 2, I re-visited both. I had the opportunity to meet with the director of wellness at Springvale. When I sat down with her and talked about my sister, she took a lot of notes as we discussed Sue. She was actually building a care plan.”
“The only negative in all my visits are dinners that are served “cold” in the main dining room, gluten free rolls are rock hard, and meat that is too tough to chew and swallow…so chef upgrades would be helpful.”
“Less than 3 months later we received a notice of rent increase- of nearly 15%! This left barely a week to make a decision because we had to give a months notice, and knowing that moving would have to be over the holidays.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified concerns regarding the adequacy of skin care for residents, missing documentation for medication administration, and food safety issues in the kitchen. The facility has also been cited for failing to maintain proper health department licensing for food service and missing required annual tuberculosis risk assessments.
Mar 11, 2026Complaint
The facility failed to provide proper care for Resident A’s skin issues (allegation of skin tears in genital area and buttocks).
Jan 31, 2024Routine
The facility was serving food to the public but was not licensed with the Genesee County Health Department.
The facility did not complete the annual tuberculosis (TB) risk assessment.
Leftover food (such as ice cream) was found in various refrigerators and was not destroyed.
Kitchen inspection revealed the walk-in refrigerator, freezer, and dry storage contained opened, unsealed, and undated items.
Resident service plans (for Residents A, B, C, and D) lacked detailed information on how behaviors are demonstrated and whether nonpharmaceutical interventions should be used before administering medication.
Medication Administration Records (MAR) for Resident D and Resident A were missing required initials for administered medications and wellness checks.
Aug 15, 2017OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Kroger Street Opco LLC
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit storypoint.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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