Springhurst Health Campus
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 36 Google reviews
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What this means for your family
While some families report excellent experiences with hospice and social activities, the recent, severe reports of medical neglect and hygiene failures in the nursing wing are deeply concerning. If you are considering this facility, we strongly recommend requesting a tour of the specific unit your loved one will occupy and asking direct questions about current staffing ratios and the process for escalating medical concerns.
Google Reviews
Google Reviews
36 reviews on Google“Springhurst Health Campus presents a polarized experience, with some families praising the facility as a welcoming, home-like environment with compassionate staff, while others report severe concerns regarding neglect and inadequate medical care. Recent reviews from 2025 and 2026 highlight significant inconsistencies, with specific reports of poor communication, missed meals, and dangerous medical oversights in the nursing/rehab wing. While assisted living and hospice support receive some positive feedback, the nursing care side faces serious allegations of understaffing and hygiene failures.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming environment
- Compassionate hospice and end-of-life support
- Engaging community events and activities
- Strong communication from specific staff members
Concerns
- Severe understaffing leading to neglect (mentioned by 3 reviewers)
- Poor medical management and medication errors (mentioned by 2 reviewers)
- Hygiene and sanitation issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that community events are a highlight for many families here; could you walk me through what a typical week of activities looks like for residents?
- 2With the current staffing levels, how do you ensure that residents receive timely assistance with daily hygiene and personal care needs?
- 3What specific protocols and double-check systems do you have in place to ensure accuracy in medication management and administration?
- 4I see that you actively engage with family feedback online; how do you typically communicate with families when there is a change in a resident's health status or a medical concern?
- 5Given the recent health inspection findings, what proactive steps is the campus taking to improve overall facility cleanliness and sanitation?
- 6How does your team coordinate with outside medical providers to ensure that chronic conditions are managed effectively and that medication errors are prevented?
Personalized based on this facility's data
Key Review Excerpts
“In less than five days he was catatonic, in able to speak. By day seven he had not eaten was leaning in a wheelchair an smelled. I had to call 911. He blood sugar was 460.”
“Mom has been there for one week and has been very neglected. They even forgot to bring her lunch one day, and today...11:00 a.m. and only JUST NOW bring her breakfast.”
“The nurses and specialists were with us all the way, letting me know what to expect and when to let go. Thank you Springhurst.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered inspections, revealing concerning patterns in daily care assistance, resident rights protections, and fire safety systems. The facility has had 36 deficiencies across three surveys, with recurring issues in personal care help and safety protocols persisting across multiple years, though all violations show correction dates from the provider.
Mar 23, 2026Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 17, 2025Routine7
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Jun 17, 2025Complaint6
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 30, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Apr 30, 2024Routine3
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Feb 27, 2023Routine18
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Springhurst Health Campus
government
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 109 of 120
Ownership & Management
Owners
Hancock Regional Hospital
Owner · Organization
Trilogy Opco LLC
Owner · Organization
Trilogy Propco Finance LLC
Owner · Organization
American Healthcare Reit Holdings Lp
Owner (parent company) · Organization
American Healthcare Reit INC
Owner (parent company) · Organization
Gahc3 Trilogy Jv LLC
Owner (parent company) · Organization
Gahc4 Trilogy Jv LLC
Owner (parent company) · Organization
Trilogy Health Services LLC
Owner (parent company) · Organization
Trilogy Healthcare Holdings INC
Owner (parent company) · Organization
Trilogy Investors LLC
Owner (parent company) · Organization
Trilogy Property Holdings LLC
Owner (parent company) · Organization
Trilogy Real Estate Investment Trust
Owner (parent company) · Organization
Trilogy Reit Holdings LLC
Owner (parent company) · Organization
Barney, Leigh
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit springhursthc.com
Medicare data downloads
Original nursing home datasets
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