Springfield Health & Rehab
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 23 Google reviews

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What this means for your family
While the facility has a dedicated rehab team and a responsive administrator, the recent trend in reviews indicates significant concerns regarding night-shift staffing and neglect. If you choose this facility, we strongly recommend visiting during off-hours to observe staff responsiveness and speaking with current residents about their wait times for assistance.
Google Reviews
Google Reviews
23 reviews on Google“Springfield Health & Rehab receives praise for its individual staff members who are described as patient and kind, particularly in rehab and nursing roles. However, multiple reviewers express serious concerns regarding chronic understaffing, which leads to long wait times for call lights and neglectful care, especially during night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Patient and kind individual nursing staff
- Effective rehab therapy services
- Responsive and compassionate administration
- Helpful and friendly bedside manner
Concerns
- Chronic understaffing leading to long wait times (mentioned by 4 reviewers)
- Neglectful care during night shifts (mentioned by 2 reviewers)
- Building maintenance and outdated facilities (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility has a high number of state-reported deficiencies; what specific steps is the leadership team currently taking to address these findings and improve the quality of care?
- 2Given that some families have expressed concerns about wait times for assistance, could you walk me through how the nursing team prioritizes call lights and ensures timely responses, especially during the night shift?
- 3I see that your team is very active in responding to online feedback; how do you use that direct input from families to make tangible changes to the daily experience here?
- 4The rehab therapy services are highly praised by families; how do you integrate those therapy goals into the resident's daily routine outside of scheduled sessions?
- 5With the building being an older facility, what is your current plan for ongoing maintenance and updates to ensure a comfortable and safe environment for residents?
- 6How does your staff ensure consistent, attentive care during the overnight hours when the facility is quieter and fewer administrative staff are present?
Personalized based on this facility's data
Key Review Excerpts
“The new administrator took the time to listen to my concerns and questions...he was accommodating, informative and compassionate.”
“Chelsea is sooo amazing with my mom! I observed her helping my mom move from her wheelchair onto her bed….such patience, kindness and genuine care.”
“98% of the night shift is careless and neglectful”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of family complaints that have triggered 48 of 86 total deficiencies across multiple surveys. Recurring problems include inadequate care planning, medication management errors, and serious issues with protecting residents from abuse and neglect. While the facility has corrected most violations, the persistent nature of complaints about fundamental care areas—particularly resident safety, nursing competency, and medication oversight—suggests ongoing quality concerns families should carefully evaluate before visiting.
Apr 1, 2026Routine2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Feb 17, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 9, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 19, 2025Complaint8
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Mar 27, 2025Routine16
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Mar 27, 2025Complaint2
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Federal Penalties
Fine
Mar 3, 2025
$253,692
Payment Denial
Mar 3, 2025
110-day denial
Fine
Oct 18, 2024
$100,555
Ownership & Operations
Who Operates This Facility
Springfield Health & Rehab
for profit
Chain Affiliation
Allaire Health Services
20 facilities nationwide
Chain avg rating: 2.3/5 · Rank 14 of 20 (Worst)
Ownership & Management
Owners
Ahs Vt Opco Holdco LLC
Owner · Organization
Ahs Vt Topco LLC
Owner (parent company) · Organization
Kurland, Benjamin
Owner (parent company)
Kurland, Naomi
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit springfieldhealth.com
Medicare data downloads
Original nursing home datasets
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