Springdale Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 50 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 3)
- High staff turnover (59%)
Bottom 25% in SC · Critically understaffed (RN) · Worst in FUNDAMENTAL HEALTHCARE chain · $109,366 in fines
What this means for your family
While the physical therapy department receives some praise, the recurring reports of severe neglect, poor hygiene, and lack of responsiveness are deeply concerning. We strongly advise families to conduct unannounced visits at different times of the day and to speak directly with current residents' families before considering this facility.
Google Reviews
Google Reviews
50 reviews on Google“Springdale Healthcare Center faces severe and recurring criticism regarding basic hygiene, patient neglect, and poor communication. While a small subset of reviewers praises the therapy department and specific staff members, the majority of reports describe a facility struggling with cleanliness, understaffing, and a lack of responsiveness to resident needs.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Select compassionate CNA staff
- Occasional high-quality individual care
Concerns
- Poor hygiene and failure to assist with toileting (mentioned by 9 reviewers)
- Unresponsive staff and slow call light response times (mentioned by 6 reviewers)
- Facility cleanliness and persistent odors (mentioned by 5 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a dedicated physical therapy department; how do you coordinate that care with the nursing staff to ensure residents stay active throughout the week?
- 2Could you walk me through your current process for responding to call lights and how you ensure residents receive timely assistance with personal care and toileting needs?
- 3What specific steps is the facility taking to improve the overall environment and address the cleanliness and odor concerns that some families have mentioned?
- 4Given the challenges with phone communication noted by some families, what is the best way for us to reach the nursing staff or administration if we have an urgent question?
- 5How do you ensure that medication management is handled accurately and consistently, especially during shift changes?
- 6I see that you have responded to some online feedback; how does the leadership team use family input to make tangible changes to the daily experience here?
Personalized based on this facility's data
Key Review Excerpts
“The most horrific place I've ever witnessed in my entire life. Everything is filthy, sticky floors, mold around the closet door, dust everywhere and the smell is putrid.”
“My husband was always soaking wet with Urine and hungry. Most of his clothes disappears. When I ask about it no one cared to look for them.”
“To give credit, a few of the staff members have been very helpful/responsive and the physical rehab staff is good, but they are in the minority and can't make up for the overall scary treatment of patients at Springdale.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints about this facility, triggering 13 deficiencies including recent issues with medication management, infection control, and abuse protection. The facility shows recurring problems across surveys with medication errors, care planning, and maintaining safe environments, though all deficiencies have correction dates. Visit carefully and ask specific questions about these ongoing concerns.
Jan 23, 2026Routine8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
May 21, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 1, 2025Complaint8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jan 2, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 8, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 19, 2023Routine12
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
Jan 23, 2026
$17,225
Fine
May 21, 2025
$16,985
Ownership & Operations
Who Operates This Facility
Springdale Healthcare Center
for profit
Chain Affiliation
Fundamental Healthcare
68 facilities nationwide
Chain avg rating: 2.4/5 · Rank 55 of 68 (Worst)
Ownership & Management
Owners
Palmetto Health Care LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit springdalehealthcarecenter.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.