Nursing HomeMedicaid Needs closer review

Springbrook Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

300 Spring St, Westbrook, ME 04092|123 beds|Licensed & active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

3.9/5

based on 92 Google reviews

(207) 856-1230 Directions Website

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4flags

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Low overall rating (2/5 stars)
Low health inspection rating (1/5 stars)
3 Medicare penalties on record
Above-median findings in the latest survey (14 vs median 12)

Source: Medicare data

What this means for your family

This facility has areas of concern that warrant careful consideration. The latest standard survey recorded 14 findings, above the ME average of 11.3. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.

Google Reviews

94 public Google reviews available

Springbrook Center receives highly polarized feedback, with many families reporting severe neglect, chronic understaffing, and poor communication, while others praise the facility for professional therapy and kind staff. Critical issues frequently cited include long response times for call bells, poor hygiene, and inadequate room conditions, particularly in multi-resident wards. Families should be aware that experiences appear to vary significantly depending on the specific unit and staffing levels at the time of stay.

Quality Themes

Tap a score for details

Strengths

Professional and effective rehabilitation therapy
Some highly attentive and compassionate individual staff members
Efficient and easy check-in process for visitors
Welcoming and accommodating kitchen staff

Concerns

Chronic understaffing leading to ignored call bells and delayed care (mentioned by 12 reviewers)
Poor communication from administration and nursing staff (mentioned by 7 reviewers)
Lack of cleanliness and poor hygiene standards (mentioned by 6 reviewers)
Inadequate room size and lack of privacy in multi-bed rooms (mentioned by 5 reviewers)
Poor quality or inedible food (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 94 analyzed

How They Respond to Reviews

43%response rate

This facility responds to some reviews.

Questions for Your Tour

1Given that staffing levels can fluctuate, what is your current protocol for ensuring call bells are answered promptly during peak hours?
2I noticed your team is very active in responding to online feedback; how do you use that family input to improve communication between the nursing staff and our family members?
3Could you walk us through your daily cleaning schedule and how you maintain hygiene standards in the shared living spaces?
4We see that rehabilitation therapy is a strong point here; how do you integrate those therapy goals into the resident's daily activities and routine?
5How does your team handle medication management and ensure accuracy, especially during shift changes?
6Since the facility has multi-bed rooms, what measures are in place to ensure residents have adequate privacy and personal space?

Personalized based on this facility's data

Key Review Excerpts

“The staff are very kind and accommodating; I feel very safe knowing that my grandmother is staying here!”

Memory care family member · 2025★★★★★

“My mother wasn’t able to leave his side due to lack of care and attention to his care plan. The food was inedible and his room had no daylight making his dementia sundowning much worse not to mention just disorienting and depressing.”

Long-term resident's family · 2024★☆☆☆☆

“I was a patient here and I am very disappointed in what I have seen and experienced first hand. I just checked myself out against medical advice. They are understaffed, rooms are ill equipped, staff openly talks about patients in a negative manner, and call bells are ignored because staff is not happy with certain patients.”

Rehab patient · 2025★☆☆☆☆

Source: 94 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.24hrs

Registered nurses for medical care

Total Nursing

3.79hrs

92%

All nurses + aides combined

Staff Turnover

35%

Lower is better (< 30% = good)

RN Turnover

43%

Lower is better (< 30% = good)

Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents on antipsychotic medication

↓ Lower is better

This Facility35.6%

Worse than Avg

Here

35.6%

15.4%

20.2%

Cumberland

21.1%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility97.1%

Better than Avg

Here

97.1%

93.5%

92.3%

Cumberland

83.9%

Residents whose walking got worse

↓ Lower is better

This Facility12.8%

Better than Avg

Here

12.8%

14.1%

25.6%

Cumberland

23.5%

Residents needing more daily help over time

↓ Lower is better

This Facility12.5%

Better than Avg

Here

12.5%

13.9%

24.4%

Cumberland

24.3%

Residents with depression symptoms

↓ Lower is better

This Facility20.7%

Worse than Avg

Here

20.7%

12.8%

11.6%

Cumberland

10.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility27.0%

Mixed vs Avgs

Here

27.0%

19.0%

29.2%

Cumberland

28.2%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility79.1%

Mixed vs Avgs

Here

79.1%

82.0%

72.7%

Cumberland

59.9%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility73.9%

Mixed vs Avgs

Here

73.9%

79.8%

74.5%

Cumberland

65.3%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.6%

Worse than Avg

Here

1.6%

1.2%

Cumberland

1.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

47findings in history

3penalties

Latest survey: 14 · above ME avg (11.3)

13 complaint-triggered findings

$22,293 in fines

Families have filed complaints triggering over one-third of the 47 deficiencies found across recent surveys, raising concerns about care quality and responsiveness. The facility shows recurring problems in care planning, accident prevention, and maintaining a safe environment, with some issues like accident hazards appearing multiple times across different complaint investigations. While all deficiencies have correction dates, the pattern of repeated complaints suggests families should carefully evaluate current conditions.

Oct 28, 2025Complaint3 findings

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Jul 31, 2025Complaint1 finding

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

May 12, 2025Complaint1 finding

0760Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Jul 19, 2024Routine13 findings

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Jul 19, 2024Complaint1 finding

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Apr 25, 2024Complaint1 finding

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Federal Penalties

Fine

Oct 28, 2025

$9,110

Payment Denial

Oct 28, 2025

19-day denial

Fine

May 12, 2025

$8,278

Ownership & Operations

Who Operates This Facility

Owner / Operator

Springbrook Center

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

184 facilities nationwide

Chain avg rating: 2.4/5 · Rank 113 of 188

Ownership & Management

Owners

Genesis Healthcare of Maine LLC

Owner · Organization

100%

Fc-Gen Operations Investment LLC