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Nursing HomeMedicaid Investigative

Spring Valley Health and Rehab Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

S830 - Westland Dr, Spring Valley, WI 5476740 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
2.9/5

based on 18 Google reviews

5
4
3
2
1

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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (14 vs median 7)
  • High staff turnover (55%)
  • High RN turnover (70%)

Below average in WI · Meets national RN staffing standard · $27,690 in fines

Source: Medicare data

What this means for your family

While some residents report a positive experience, the facility has recently faced extremely serious allegations regarding medical safety and administrative responsiveness. We strongly recommend that you tour the facility in person, speak directly with the Director of Nursing, and check state inspection reports before making any decisions.

Google Reviews

Google Reviews

18 reviews on Google
Spring Valley Health and Rehab Center receives highly polarized feedback, with recent reviews highlighting severe concerns regarding patient safety, administrative responsiveness, and food quality. While some residents and family members praise the facility's cleanliness and staff friendliness, others report traumatic experiences involving neglect, unprofessional behavior, and alarming allegations of medical malpractice. Families should exercise extreme caution and conduct thorough independent research before considering this facility.

Quality Themes

Tap a score for details
Food2.0Staff3.0Clean8.0Activities7.0Meds1.0Memory2.0Comms2.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Engaging activities for residents
  • Helpful social worker staff

Concerns

  • Unprofessional or rude staff behavior (mentioned by 3 reviewers)
  • Poor quality of food (mentioned by 2 reviewers)
  • Neglectful care and lack of responsiveness (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2342.32021(3)4.72022(3)1.02023(1)5.02024(2)1.92025(9)5.02026(1)

Distribution · 19 analyzed

5
8
4
1
3
0
2
0
1
10

How They Respond to Reviews

78%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed you are very active in responding to feedback online; how do you use that family input to improve daily operations here?
  • 2Given that some families have expressed concerns about staff responsiveness, what specific processes do you have in place to ensure residents receive timely assistance when they call for help?
  • 3Since medication management is a top priority for us, could you walk me through your process for ensuring accuracy and safety during daily medication administration?
  • 4I see that residents really enjoy the activities program; could you tell me more about how you tailor these social events to keep everyone engaged and connected?
  • 5We understand that dining is an important part of daily life; what steps are you taking to improve the quality and variety of the meals served to residents?
  • 6With the recent focus on health inspections and staffing, what specific training or support are you providing your team to ensure they maintain a professional and caring environment for all residents?

Personalized based on this facility's data


Key Review Excerpts

The care she received or lack there of was so poor we decided to bring her home and care for her ourselves. Many neglectful things in the 2 months she was in their care.

Memory care family member · 2021☆☆☆☆

The nurse laughed at my father when he needed to go to the restroom. Another nurse told him he was not the only patient there. He ended up falling after a broken neck surgery trying to go to the restroom by himself.

Rehab patient's family · 2023☆☆☆☆

If I were to compare The last 4 nursing home I have been in in the last 10 years …Spring Valley is by far the best. They work so hard keeping us residents clean ,fed ,and safe.

Long-term resident · 2024★★★★★
Source: 18 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.74hrs
98%
Registered nurses for medical care
Total Nursing
3.94hrs
96%
All nurses + aides combined
Staff Turnover
58%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

4

measures

Worse Than Avg

9

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility29.1%
Worse than Avg
Here
29.1%
US
15.5%
WI
15.9%
Pierce
15.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility15.3%
Worse than Avg
Here
15.3%
US
12.1%
WI
5.2%
Pierce
9.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility25.1%
Worse than Avg
Here
25.1%
US
15.3%
WI
19.9%
Pierce
17.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.8%
Mixed vs Avgs
Here
13.8%
US
19.5%
WI
16.8%
Pierce
13.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility19.6%
Worse than Avg
Here
19.6%
US
14.4%
WI
16.7%
Pierce
14.0%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility9.5%
Worse than Avg
Here
9.5%
US
4.9%
WI
5.3%
Pierce
4.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility61.9%
Worse than Avg
Here
61.9%
US
79.8%
WI
82.2%
Pierce
78.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility91.8%
Better than Avg
Here
91.8%
US
81.8%
WI
86.6%
Pierce
84.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.7%
Worse than Avg
Here
2.7%
US
1.6%
WI
1.3%
Pierce
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
2penalties
Above state avg (9.8)
10 complaint-triggered
$27,690 in fines

Families have filed multiple complaints triggering 11 deficiencies, including a serious abuse protection violation, indicating ongoing concerns about resident safety and care quality. The facility shows persistent problems with resident safety, infection control, and food service across multiple surveys, with issues recurring rather than being fully resolved. While the facility reports correction dates for deficiencies, the pattern of repeated violations in core care areas suggests systemic challenges that warrant careful consideration.

Dec 4, 2025Routine
12
0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

Dec 4, 2025Complaint
1
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Aug 8, 2025Complaint
1
0607Minimal · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Aug 1, 2024Routine
11
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0659Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Provide care by qualified persons according to each resident's written plan of care.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Apr 25, 2024Complaint
7
0600Immediate jeopardy · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0730Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Jul 11, 2023Complaint
1
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Federal Penalties

Fine

Aug 1, 2024

$12,048

Fine

Apr 25, 2024

$15,642

Ownership & Operations

Who Operates This Facility

Owner / Operator

Spring Valley Health and Rehab Center

Organization Type

government

Chain Affiliation

Chain Name

Health Dimensions Group

Chain Size

10 facilities nationwide

Ownership & Management

Owners

Village of Spring Valley

Owner · Organization

100%

Key personnel

Bremer Bank National Association5% or Greater Mortgage InterestEmerson, LuannManaging Control - Governing BodyErickson, ElizabethManaging Control - Governing BodyHuepfel, MatthewManaging Control - Governing BodyKoch, TheresaManaging Control - Governing Body
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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