Spring Valley Health and Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 18 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (14 vs median 7)
- High staff turnover (55%)
- High RN turnover (70%)
Below average in WI · Meets national RN staffing standard · $27,690 in fines
What this means for your family
While some residents report a positive experience, the facility has recently faced extremely serious allegations regarding medical safety and administrative responsiveness. We strongly recommend that you tour the facility in person, speak directly with the Director of Nursing, and check state inspection reports before making any decisions.
Google Reviews
Google Reviews
18 reviews on Google“Spring Valley Health and Rehab Center receives highly polarized feedback, with recent reviews highlighting severe concerns regarding patient safety, administrative responsiveness, and food quality. While some residents and family members praise the facility's cleanliness and staff friendliness, others report traumatic experiences involving neglect, unprofessional behavior, and alarming allegations of medical malpractice. Families should exercise extreme caution and conduct thorough independent research before considering this facility.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Engaging activities for residents
- Helpful social worker staff
Concerns
- Unprofessional or rude staff behavior (mentioned by 3 reviewers)
- Poor quality of food (mentioned by 2 reviewers)
- Neglectful care and lack of responsiveness (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; how do you use that family input to improve daily operations here?
- 2Given that some families have expressed concerns about staff responsiveness, what specific processes do you have in place to ensure residents receive timely assistance when they call for help?
- 3Since medication management is a top priority for us, could you walk me through your process for ensuring accuracy and safety during daily medication administration?
- 4I see that residents really enjoy the activities program; could you tell me more about how you tailor these social events to keep everyone engaged and connected?
- 5We understand that dining is an important part of daily life; what steps are you taking to improve the quality and variety of the meals served to residents?
- 6With the recent focus on health inspections and staffing, what specific training or support are you providing your team to ensure they maintain a professional and caring environment for all residents?
Personalized based on this facility's data
Key Review Excerpts
“The care she received or lack there of was so poor we decided to bring her home and care for her ourselves. Many neglectful things in the 2 months she was in their care.”
“The nurse laughed at my father when he needed to go to the restroom. Another nurse told him he was not the only patient there. He ended up falling after a broken neck surgery trying to go to the restroom by himself.”
“If I were to compare The last 4 nursing home I have been in in the last 10 years …Spring Valley is by far the best. They work so hard keeping us residents clean ,fed ,and safe.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
9
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 11 deficiencies, including a serious abuse protection violation, indicating ongoing concerns about resident safety and care quality. The facility shows persistent problems with resident safety, infection control, and food service across multiple surveys, with issues recurring rather than being fully resolved. While the facility reports correction dates for deficiencies, the pattern of repeated violations in core care areas suggests systemic challenges that warrant careful consideration.
Dec 4, 2025Routine12
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Dec 4, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 8, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Aug 1, 2024Routine11
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Apr 25, 2024Complaint7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Jul 11, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Aug 1, 2024
$12,048
Fine
Apr 25, 2024
$15,642
Ownership & Operations
Who Operates This Facility
Spring Valley Health and Rehab Center
government
Chain Affiliation
Health Dimensions Group
10 facilities nationwide
Ownership & Management
Owners
Village of Spring Valley
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit svhcs.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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