Spring Harbor at Green Island
Strong Medicare quality ratings; families often praise beautiful, well-maintained grounds and facilities. Still worth an in-person visit.
based on 118 Google reviews
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What this means for your family
Spring Harbor offers a beautiful, active environment for independent living, but families should exercise caution regarding higher levels of care. Given the serious reports of neglect and management communication issues in the memory care unit, we strongly recommend conducting unannounced visits and speaking directly with current families of residents in assisted or memory care before committing.
Google Reviews
Google Reviews
118 reviews on Google“Spring Harbor at Green Island is a well-regarded retirement community that many residents and their families praise for its beautiful grounds, active social environment, and continuum of care. However, recent reviews from family members highlight serious concerns regarding management responsiveness, staff professionalism, and the quality of care in the memory care unit. While many independent living residents report a high level of satisfaction, those with loved ones requiring higher levels of assistance have reported significant issues with medication management and staff conduct.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained grounds and facilities
- Active social calendar and community events
- Comprehensive continuum of care
- Friendly and welcoming resident community
Concerns
- Staffing shortages and high turnover impacting care quality (mentioned by 2 reviewers)
- Management responsiveness and communication issues (mentioned by 2 reviewers)
- Poor hygiene standards in dining/kitchen areas (mentioned by 2 reviewers)
- Inconsistent adherence to health and safety protocols (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 69 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the active social calendar mentioned by many families, how do you ensure residents are consistently engaged and supported during these community events?
- 2With the facility's focus on a continuum of care, how do you manage the specific needs of residents in memory care to ensure they receive the specialized attention they require?
- 3Could you walk me through your current process for medication management and how you ensure accuracy and consistency for each resident?
- 4How does your leadership team approach communication with families, and what is the best way for us to stay updated on our loved one's daily care and well-being?
- 5What steps are currently being taken to maintain high standards of cleanliness and hygiene in the dining and kitchen areas?
- 6How do you support your staff to ensure consistent, high-quality care during transitions or periods of high turnover?
Personalized based on this facility's data
Key Review Excerpts
“My mother is 77 years old and suffering from neurological problems. The director Shane will not take my calls about her condition. She has been ignored.”
“My mom is in memory care and calls me everyday stating she is scared of the staff there. Says they are mean and rude to her.”
“The nurses do not care about the residents they always late giving medication, talk loud at the nurses station and use profanity in the residents rooms and in front of the residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
6
measures
1
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Spring Harbor at Green Island has 10 federal deficiencies across recent surveys, with all issues reportedly corrected by the facility. The most recurring problems involve infection control and care planning, with additional citations for medication management, food safety, and fire safety systems. While deficiencies span multiple care areas, the facility's correction of all identified issues suggests responsiveness to regulatory oversight.
Jan 18, 2026Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nov 10, 2024Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 4, 2023Routine3
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Spring Harbor at Green Island
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
118 reviews from families & visitors
Official Website
Visit springharborseniorliving.org
Medicare data downloads
Original nursing home datasets
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