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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 118 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record
Spring Harbor at Green Island has a middle-range Medicare overall rating. Strengths include beautiful, well-maintained grounds and facilities. Some reviewers note concerns about staffing shortages and high turnover impacting care quality (mentioned by 2 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Spring Harbor at Green Island is a well-regarded retirement community that many residents and their families praise for its beautiful grounds, active social environment, and continuum of care. However, recent reviews from family members highlight serious concerns regarding management responsiveness, staff professionalism, and the quality of care in the memory care unit. While many independent living residents report a high level of satisfaction, those with loved ones requiring higher levels of assistance have reported significant issues with medication management and staff conduct.
Quality Themes
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Concerns
Rating Trends
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Distribution · 69 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“My mother is 77 years old and suffering from neurological problems. The director Shane will not take my calls about her condition. She has been ignored.”
“My mom is in memory care and calls me everyday stating she is scared of the staff there. Says they are mean and rude to her.”
“The nurses do not care about the residents they always late giving medication, talk loud at the nurses station and use profanity in the residents rooms and in front of the residents.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
6
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Spring Harbor at Green Island has 10 federal deficiencies across recent surveys, with all issues reportedly corrected by the facility. The most recurring problems involve infection control and care planning, with additional citations for medication management, food safety, and fire safety systems. While deficiencies span multiple care areas, the facility's correction of all identified issues suggests responsiveness to regulatory oversight.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Spring Harbor at Green Island
nonprofit
Key personnel
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118 reviews from families & visitors
Official Website
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