Spring Gate Rehab & Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 211 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (26 vs median 5.0)
- High staff turnover (58%)
Bottom 25% in TN · Below recommended RN staffing · Above recommended total nurse staffing · Worst in PRESTIGE ADMINISTRATIVE SERVICES chain · $128,974 in fines
What this means for your family
While recent reviews show an effort to improve facility aesthetics and front-desk hospitality, the recurring, high-severity reports of medical neglect and hygiene failures are deeply concerning. If you choose this facility, it is essential to conduct frequent, unannounced visits and maintain a very active role in your loved one's daily care and medical oversight.
Google Reviews
Google Reviews
211 reviews on Google“Spring Gate Rehab & Healthcare Center receives highly polarized feedback, with many visitors praising the cleanliness and friendly front-desk staff, while others report severe neglect. Families have raised critical concerns regarding patient hygiene, the development of bedsores, and poor communication from nursing leadership. While some long-term residents and their families report positive experiences, the frequency of serious allegations regarding patient safety makes this a facility that requires extreme caution and frequent, unannounced visits.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming front desk staff
- Clean and well-maintained facility environment
- Helpful and compassionate individual nursing staff
- Efficient check-in and visitor management process
Concerns
- Neglect leading to severe bedsores and open wounds (mentioned by 10 reviewers)
- Poor communication from nursing and administrative staff (mentioned by 7 reviewers)
- Understaffing leading to slow response times for call lights (mentioned by 6 reviewers)
- Hygiene issues including failure to bathe patients or change linens (mentioned by 5 reviewers)
- Theft of personal belongings (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 167 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's size of 206 residents, how do you ensure consistent, personalized attention for each resident to prevent issues like skin breakdown and ensure regular hygiene?
- 2I noticed that communication is a high priority for your management team based on your active response rate to feedback; what specific protocols are in place to keep families updated on changes in their loved one's health or care plan?
- 3With the current staffing levels, what is the average response time for call lights, and how do you prioritize urgent needs during peak hours?
- 4How does your nursing team manage medication administration and documentation to ensure accuracy and safety for residents?
- 5What measures are in place to safeguard residents' personal belongings and ensure that their living spaces remain secure?
- 6Could you walk me through your process for addressing family concerns or grievances, and how do you ensure these issues are resolved in a timely manner?
Personalized based on this facility's data
Key Review Excerpts
“I can understand some worn out areas due to the facility being older but look like they were doing some upgrading the music was going and the patients were smiling and the staff spoke as we passed by I was pleasantly pleased on the Tour”
“My mother was transferred to this location for rehabilitation for a trachea. She was not allowed to drink due to a swallow test that needed to be done .She was not on IV fluids . Two weeks after she arrived, we finally got them to schedule it, but it was too late, and she never made the appointment.”
“I just want to give thanks to the new Administrator, Kristian. She is always pleasant and welcoming family members to Spring Gate. Her reassurance, leadership, and changes has given me a piece of mind in knowing that my Loved One will be taken care of.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Spring Gate has concerning complaint patterns with families filing reports that triggered multiple investigations, including recent safety hazards and neglect reporting issues. The facility shows persistent problems with safety supervision, care planning, and medication management across multiple years, with the same safety deficiency recurring from 2019 through 2025. While all violations report correction dates, the repeated nature of core safety issues warrants careful consideration during any visit.
Apr 30, 2025Complaint8
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 16, 2024Routine19
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Oct 16, 2024Complaint14
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Sep 24, 2021Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Oct 3, 2019Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
Apr 30, 2025
$50,749
Fine
Oct 16, 2024
$78,225
Payment Denial
Oct 16, 2024
50-day denial
Ownership & Operations
Who Operates This Facility
Spring Gate Rehab & Healthcare Center
for profit
Chain Affiliation
Prestige Administrative Services
9 facilities nationwide
Chain avg rating: 2.2/5 · Rank 8 of 9 (Worst)
Ownership & Management
Owners
B&y Healthcare S CORP
Owner · Organization
Cody Healthcare S CORP
Owner · Organization
B&y Trust
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
211 reviews from families & visitors
Official Website
Visit springgatehc.com
Medicare data downloads
Original nursing home datasets
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