Spring Creek Post-Acute Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 49 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (7 vs median 2.0)
- High staff turnover (66%)
- High RN turnover (74%)
Bottom 25% in KY · Critically understaffed (RN) · Above average staffing · $52,540 in fines
What this means for your family
While the rehabilitation and activity programs at Spring Creek receive consistent praise, the facility has been the subject of several severe allegations regarding patient neglect and sanitation. We strongly recommend that families conduct an unannounced visit during evening or weekend hours to personally verify the cleanliness and staffing levels before making a decision.
Google Reviews
Google Reviews
49 reviews on Google“Spring Creek Post-Acute Rehabilitation Center receives highly polarized feedback, with some families praising the therapy department and specific staff members, while others report severe, life-threatening neglect. While some reviewers highlight improvements under new ownership, multiple reports of malnutrition, poor hygiene, and medical mismanagement remain a significant concern. Families should be aware that experiences appear inconsistent and heavily dependent on the specific care team assigned.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Compassionate and attentive individual nursing staff
- Engaging activity department
- Helpful social services for discharge planning
Concerns
- Severe patient neglect including malnutrition and failure to assist with feeding (mentioned by 3 reviewers)
- Poor hygiene and sanitation, including reports of soiled undergarments and strong odors (mentioned by 4 reviewers)
- Medical mismanagement and failure to address infections or urgent health changes (mentioned by 3 reviewers)
- Understaffing leading to slow response times and lack of supervision (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the importance of nutrition and hydration, could you walk me through your specific process for assisting residents who need help during mealtimes?
- 2I noticed that cleanliness is a top priority for our family; what is your current protocol for room sanitation and laundry management to ensure a fresh environment?
- 3How do you ensure that urgent changes in a resident's health are identified and communicated to the family immediately, especially during evening or weekend hours?
- 4With the therapy team being a noted strength here, how do they coordinate with the nursing staff to ensure a resident's progress is maintained throughout the rest of the day?
- 5What steps are currently being taken to improve staffing levels to ensure that call lights are answered promptly and residents receive timely supervision?
- 6Could you share how your activity department tailors programs to keep residents engaged and social, and how you encourage participation for those who might be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“My uncle was admitted to Spring Creek following a fall. During his stay, he experienced significant neglect, including prolonged periods in soiled undergarments and the development of severe bedsores.”
“The therapy team was amazing and helped her achieve her goal of returning home. Angie in social services was so helpful with every aspect of navigating my mom and myself through her stay.”
“My mother is now been in Spring Creek nursing home for over a year with Alzheimer's. As she progresses they seem to take it with ease, because they know what's happening, they know the disease.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with families filing seven complaints that triggered federal investigations, revealing recurring problems with accident prevention and safety hazards across multiple surveys from 2023 to 2025. The most persistent issues involve care planning, accident prevention, and emergency preparedness, with safety deficiencies appearing repeatedly despite reported corrections. While all violations show correction dates, the recurrence of similar problems—particularly around resident safety and accident hazards—suggests ongoing challenges in maintaining consistent standards.
May 10, 2025Routine18
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
May 10, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Mar 8, 2024Routine9
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 8, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 27, 2023Complaint4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 7, 2019Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Federal Penalties
Fine
May 10, 2025
$26,685
Fine
Mar 8, 2024
$5,666
Fine
Mar 8, 2024
$5,667
Fine
Oct 27, 2023
$7,261
Fine
Oct 27, 2023
$7,261
Payment Denial
Oct 27, 2023
9-day denial
Ownership & Operations
Who Operates This Facility
Spring Creek Post-Acute Rehabilitation Center
for profit
Ownership & Management
Owners
Spring Creek Rehab Holdco LLC
Owner · Organization
Wf Spring Creek Ky LLC
Owner (parent company) · Organization
Fogel, Joshua
Owner (parent company)
Weiss, Naftali
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit springcreekhealthcare.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.