Spring Creek Healthcare Center
Strong Medicare quality ratings; families often praise modern, newly renovated facility. Still worth an in-person visit.
based on 87 Google reviews
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What this means for your family
While Spring Creek has undergone significant renovations and receives praise for its therapy and admissions teams, the recurring reports of hygiene issues and medication management failures are serious red flags. If you are considering this facility, we strongly recommend requesting a tour that includes non-public areas and speaking directly with current residents or their families about their daily care experiences.
Google Reviews
Google Reviews
87 reviews on Google“Spring Creek Healthcare Center presents a polarized experience, with many families praising the facility's recent renovations, friendly staff, and effective rehabilitation services. However, a significant number of negative reviews raise serious concerns regarding basic hygiene, inadequate patient nutrition, and inconsistent medication management. While some visitors describe a warm and welcoming environment, others report neglected rooms, poor cleanliness in non-public areas, and staff responsiveness issues.”
Quality Themes
Tap a score for detailsStrengths
- Modern, newly renovated facility
- Attentive and compassionate nursing staff
- Effective physical therapy department
- Helpful and responsive admissions team
Concerns
- Poor hygiene and cleanliness (smells, dirty rooms, lack of supplies) (mentioned by 5 reviewers)
- Inadequate nutrition and weight loss in residents (mentioned by 3 reviewers)
- Medication management errors or missing medications (mentioned by 2 reviewers)
- Staff responsiveness and neglect of basic care needs (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 94 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has been recently renovated; could you walk me through your current protocols for maintaining room cleanliness and daily housekeeping standards?
- 2With your 2-star CMS staffing rating, could you explain how you ensure that residents receive timely assistance with their daily care needs and hygiene throughout the day?
- 3I see that you are very active in responding to feedback online; how do you use that family input to improve the quality of your dining services and resident nutrition programs?
- 4Could you describe the oversight process for medication administration to ensure accuracy and prevent any potential errors in dosage or timing?
- 5Beyond the physical therapy department, what kind of daily social activities or engagement programs do you have in place to keep residents active and connected?
- 6In the event of a sudden change in a resident's health, what is your specific protocol for medical intervention and how quickly is the family typically notified?
Personalized based on this facility's data
Key Review Excerpts
“The facility is clean, well-organized, and welcoming. The nursing team, therapy staff, and administration all went above and beyond to ensure my [mother/father/loved one] received the best care possible.”
“Spring Creek confiscated my medication upon arrival, and within 2 weeks I was already 'out'. I tried to contact my pharmacy for a refill but it was too soon for refills. There have been more than 10 instances where I did not get all of my medication as prescribed.”
“The first floor half of it looks decent the remaining of the building is falling apart. Literally. Rooms have holes in the wall. Soap dispensers broken with bag soap just on sink. No sanitizer, bugs all over.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Spring Creek Healthcare Center has a pattern of recurring fire safety deficiencies across multiple surveys, with repeated issues in emergency exits, fire alarm systems, and smoke detection equipment appearing in 2021, 2023, and 2025. The facility also shows ongoing problems with care planning, resident rights, and medication management that persist across inspections. One family filed a complaint in 2023 regarding readmission policies. While all deficiencies show correction dates, the recurring nature of safety violations raises concerns about sustained compliance.
Apr 15, 2025Routine11
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Oct 18, 2023Complaint1
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Apr 6, 2023Routine12
Smoke Deficiencies
Install an approved automatic sprinkler system.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Apr 6, 2021Routine6
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Ownership & Operations
Who Operates This Facility
Spring Creek Healthcare Center
for profit
Chain Affiliation
Allaire Health Services
20 facilities nationwide
Chain avg rating: 2.3/5 · Rank 4 of 20 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
87 reviews from families & visitors
Official Website
Visit springcreekhcc.com
Medicare data downloads
Original nursing home datasets
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