Sprenger Health Care of Port Royal
Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.
based on 71 Google reviews
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What this means for your family
While the assisted living and therapy departments receive consistent praise, the skilled nursing and rehab units have documented issues with medication delays and neglect. If considering this facility, we strongly recommend requesting a tour specifically of the unit your loved one will occupy and asking for a clear plan on how call-bell response times and medication administration are monitored.
Google Reviews
Google Reviews
71 reviews on Google“Sprenger Health Care of Port Royal presents a stark contrast between its modern, physically beautiful facility and significant concerns regarding clinical care and communication. While many families praise the assisted living staff and therapy teams, numerous reviewers report severe neglect in the skilled nursing and rehab units, including delayed medication, poor wound care, and unresponsive nursing staff. Families should be aware that experiences appear highly inconsistent depending on the specific unit and staff on duty.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Professional and attentive assisted living staff
- Effective physical and occupational therapy teams
- Welcoming atmosphere for visitors
Concerns
- Significant delays in medication administration (mentioned by 4 reviewers)
- Unresponsive nursing staff and long call-bell wait times (mentioned by 8 reviewers)
- Poor wound care and hygiene management (mentioned by 5 reviewers)
- Difficulty reaching staff or management via phone (mentioned by 5 reviewers)
- Inedible or poor quality food (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 69 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed that communication is a top priority for families; what is the most reliable way for us to get in touch with the nursing team if we have questions about our loved one's care?
- 2Could you walk us through the current process for medication administration to ensure residents receive their doses on time?
- 3We read that the facility is very clean and well-maintained; how does the staff ensure that high standards of hygiene and wound care are consistently met for residents?
- 4What steps are in place to ensure that call bells are answered promptly, especially during shift changes or evening hours?
- 5We saw that you occasionally respond to feedback online; how does the management team use family input to improve the quality of the dining experience and meal options?
- 6Given the focus on physical and occupational therapy here, what kind of daily activities or social programs are available to help residents stay active and engaged?
Personalized based on this facility's data
Key Review Excerpts
“My husband was there for SNF after a knew replacement. He did not have a great experience. Meds were not given when they should have been. He was in so much pain the first night due to getting medication. It took initially 12 hours after arriving to receive medication.”
“My Mother was put here on the 7 th of July for rehabilitation. She received NO rehabilitation! The facility is way under staff!!. The director will not help you, Mary Carl. She did not have a bath ever, dirty hair. We asked every day for help. She is bruised.”
“My grandfather is staying here in the nurse care unit. He has been there for 10 months and his health is better than it has been in years. He is well enough to move to assisted living but he likes the nurse care staff so much at nurse care that he wants to stay there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Two families filed complaints that led to deficiencies at this facility, involving accident prevention and care quality standards. The facility also had issues with medication labeling. All three deficiencies across different surveys have been corrected, suggesting the facility addresses problems when identified, though the complaint-triggered issues indicate families previously had serious enough concerns to report them.
Nov 25, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 30, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 20, 2021Routine1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Nov 25, 2025
$14,069
Ownership & Operations
Who Operates This Facility
Sprenger Health Care of Port Royal
for profit
Chain Affiliation
Sprenger Health Care Systems
12 facilities nationwide
Chain avg rating: 4.0/5 · Rank 2 of 12 (Best)
Ownership & Management
Owners
Shcs INC
Owner · Organization
Sprenger, Nicole
Owner (parent company)
Sprenger, Tracey
Owner (parent company)
Hutsenpiller, Wendie
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Malanowski, Kenneth
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
71 reviews from families & visitors
Official Website
Visit sprengerhealthcare.com
Medicare data downloads
Original nursing home datasets
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