Southwest Medical Center Snf
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 5 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
Above average in KS · Meets national RN staffing standard · Above recommended total nurse staffing · No penalties on record
What this means for your family
Families should be aware that recent visitors have reported consistently poor and rude behavior from the front desk staff. Given these recurring complaints about unprofessionalism, it is advisable to observe staff interactions during an in-person tour before making a decision.
Google Reviews
Google Reviews
5 reviews on Google“This facility receives consistently poor feedback regarding the professionalism and demeanor of its front-office staff. Reviewers describe interactions with the staff as rude and disrespectful, leading to a strong recommendation against the facility.”
Quality Themes
Tap a score for detailsStrengths
- None identified in provided reviews
Concerns
- Rude and disrespectful front desk staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 5 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding front desk interactions, what steps are you taking to ensure that family members and visitors feel welcomed and respected when they arrive?
- 2With a 3/5 health inspection rating and recent state violations, could you walk me through the specific improvements you have implemented to address these regulatory concerns?
- 3Communication is a top priority for our family; what is your standard process for keeping families updated on a resident's daily health status and any changes in their care plan?
- 4Since the facility has a smaller capacity of 18 residents, how does this intimate setting influence the quality of daily engagement and the variety of activities offered to residents?
- 5How does your nursing team coordinate with local medical providers to manage acute medical needs or emergencies, especially during evening or weekend hours?
- 6What training or support programs are currently in place for your staff to ensure consistent, high-quality care and professional communication with both residents and their families?
Personalized based on this facility's data
Key Review Excerpts
“When I went here with my mother the front desk person was rude and disrespectful.”
“Rudest girls I’ve ever met! I don’t recommend”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Southwest Medical Center has 24 deficiencies across three surveys, all corrected by the facility. The main problem areas involve fire safety systems, emergency preparedness, and infection control. Most recent issues from 2024 centered on fire alarm maintenance, sprinkler systems, and infection prevention protocols. While the pattern shows recurring fire safety concerns across multiple years, the facility has addressed each identified deficiency with correction dates provided.
Jun 12, 2024Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Jun 8, 2022Routine2
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Sep 25, 2019Routine7
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Ownership & Operations
Who Operates This Facility
Southwest Medical Center Snf
government
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit swmedcenter.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.