Southwell Health and Rehabilitation
Strong Medicare quality ratings; families often praise exceptionally clean and well-maintained facility. Still worth an in-person visit.
based on 281 Google reviews

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What this means for your family
Southwell is widely regarded for its clean environment and highly attentive staff, making it a strong choice for rehabilitation. However, because some families noted concerns regarding medical oversight during weekends, we recommend asking the admissions team specifically about their on-call physician protocols and how they handle urgent medical changes during off-hours.
Google Reviews
Google Reviews
281 reviews on Google“Southwell Health and Rehabilitation is consistently praised by families for its exceptional cleanliness, modern facility, and welcoming, attentive staff. While the vast majority of reviews are highly positive, families should be aware of isolated concerns regarding medical oversight during off-hours and the intrusiveness of the biometric visitor check-in system.”
Quality Themes
Tap a score for detailsStrengths
- Exceptionally clean and well-maintained facility
- Warm, friendly, and professional staff
- Efficient and secure visitor check-in process
- High-quality rehabilitation and therapy services
Concerns
- Intrusive biometric/facial recognition visitor check-in (mentioned by 3 reviewers)
- Limited medical oversight/physician availability on weekends (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 186 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that the facility is highly regarded for its rehabilitation services, how do you integrate those therapy goals into the daily routine of long-term residents?
- 2I noticed the facility uses a biometric check-in system; could you explain how that process works for family members and what options exist for those who prefer not to use facial recognition?
- 3With the current CMS health inspection rating, what specific steps is the leadership team taking to improve clinical outcomes and address recent survey findings?
- 4How is medical oversight and physician availability managed over the weekends to ensure residents receive prompt attention if a health concern arises?
- 5The facility is consistently praised for its cleanliness and friendly atmosphere; how do you foster that culture among the staff to ensure it remains a priority?
- 6What variety of social activities or engagement programs do you offer to help residents feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“The clinical team supporting her every day could not be more empathetic, professional, caring, and responsive.”
“My mom raves all the time about how she has so much fun with the activities and feels cared for. Oh, and holidays are the BEST! The Southwell Christmas dinner/party is something we’ve grown to look forward to every year.”
“The facility is clean and the atmosphere is very welcoming. Everyone….from the front desk to the therapists have treated my father and family with care and concern.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Southwell Health and Rehabilitation has had 24 deficiencies across 5 surveys, with 5 complaint-triggered issues where families filed reports. The most recurring problems involve care planning and assessment, medication management, and resident safety protections. Recent 2024 surveys found significant issues with abuse prevention policies and care planning that also appeared in earlier years, suggesting persistent challenges in these critical areas.
Jan 15, 2026Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Sep 13, 2024Routine12
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nov 30, 2023Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 27, 2022Routine6
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Ownership & Operations
Who Operates This Facility
Southwell Health and Rehabilitation
nonprofit
Ownership & Management
Owners
Lawal, John
Owner
Tift Regional Health System INC
Owner · Organization
Dorman, Christopher
Owner
Fausett, Thomas
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
281 reviews from families & visitors
Official Website
Visit mysouthwell.com
Medicare data downloads
Original nursing home datasets
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