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Nursing HomeMedicaid Investigative

Southview Acres Healthcare Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2000 Oakdale Avenue, West Saint Paul, MN 55118210 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 11 Google reviews

5
4
3
2
1
Southview Acres Healthcare Center Nursing Home in West Saint Paul, MN — Street View
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1/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Above-median deficiencies (14 vs median 6.5)

Below average in MN · Meets national RN staffing standard · Above recommended total nurse staffing · Below chain average · $41,555 in fines

Source: Medicare data

What this means for your family

The facility is highly regarded for its compassionate staff and responsive intake process, making it a strong candidate for those prioritizing personal care. However, because older reviews mentioned issues with room assignments and building maintenance, we recommend touring the facility in person to verify the current state of the physical environment.

Google Reviews

Google Reviews

11 reviews on Google
Southview Acres HealthCare Center receives polarized feedback, with recent reviews praising the intake process and long-term care quality, while older reviews highlight significant logistical issues. Families should be aware of past concerns regarding room management and facility infrastructure, though recent experiences suggest a more positive environment.

Quality Themes

Tap a score for details
FoodN/AStaff9.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms8.0ValueN/A

Strengths

  • Attentive and caring nursing staff
  • Helpful and responsive intake personnel
  • Welcoming, family-like atmosphere

Concerns

  • Facility infrastructure and maintenance issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02017(2)5.02018(1)3.02019(2)5.02024(1)4.32025(3)5.02026(2)

Distribution · 11 analyzed

5
9
4
0
3
1
2
0
1
1

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the high staffing rating, how do you integrate your nursing team into the daily social activities to ensure residents feel that family-like atmosphere?
  • 2I noticed some feedback regarding the facility's physical infrastructure; what is your current plan for ongoing maintenance and building upgrades?
  • 3With 14 recent health inspection deficiencies, what specific steps is the leadership team taking to address those areas and improve your overall CMS rating?
  • 4How do you balance the high level of personal attention your staff provides with the medical demands of a 210-resident facility?
  • 5What protocols are in place to ensure residents receive prompt medical care during an emergency, especially during overnight shifts?
  • 6Could you walk me through how you maintain a welcoming, community feel for residents despite the larger size of the facility?

Personalized based on this facility's data


Key Review Excerpts

My mom was here for almost two years and the staff here took EXCELLENT care of her. Everyone here is like family.

Long-term resident's family · 2025★★★★★

Great support from the intake staffperson, Laura! Grateful to have a good place for a family member.

Family member · 2026★★★★★

The staff is great. They even reply to me after hours.

Long-term resident's family · 2019★★★★★
Source: 11 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

4

measures

Worse Than Avg

6

measures

Mixed Results

7

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility7.0%
Better than Avg
Here
7.0%
US
19.5%
MN
12.5%
Dakota
12.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility30.5%
Worse than Avg
Here
30.5%
US
19.4%
MN
24.5%
Dakota
20.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.7%
Mixed vs Avgs
Here
4.7%
US
12.1%
MN
4.3%
Dakota
3.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility20.0%
Mixed vs Avgs
Here
20.0%
US
15.3%
MN
21.4%
Dakota
23.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility17.2%
Mixed vs Avgs
Here
17.2%
US
14.4%
MN
18.6%
Dakota
18.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.1%
Better than Avg
Here
98.1%
US
95.5%
MN
96.1%
Dakota
95.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility73.6%
Worse than Avg
Here
73.6%
US
81.8%
MN
88.3%
Dakota
79.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility78.4%
Mixed vs Avgs
Here
78.4%
US
79.7%
MN
82.7%
Dakota
76.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.4%
Worse than Avg
Here
2.4%
US
1.6%
MN
1.8%
Dakota
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
1penalties
Above state avg (8.0)
19 complaint-triggered
$41,555 in fines

Southview Acres has recurring safety and care planning concerns, with families filing complaints that triggered 18 deficiencies over recent years. The most persistent issues involve accident prevention and safety hazards, resident care planning and assessments, and infection control practices. While the facility corrects cited deficiencies, the pattern of repeated violations in these core areas suggests ongoing challenges with maintaining consistent quality standards.

Mar 26, 2026Complaint
2
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Mar 12, 2026Routine
10
0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 26, 2025Complaint
1
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Mar 27, 2025Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 9, 2025Complaint
2
0583Potential for harm · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Jan 9, 2025Routine
11
0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0025Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

Federal Penalties

Fine

Nov 30, 2023

$41,555

Ownership & Operations

Who Operates This Facility

Owner / Operator

Southview Acres Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Akiko Ike

Chain Size

6 facilities nationwide

Chain avg rating: 3.8/5 · Rank 5 of 6

Ownership & Management

Owners

Bogey Holdings, LLC

Owner · Organization

100%

Ike, Akiko

Owner (parent company)

100%

Key personnel

Cook, JeffreyW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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