Southview Acres Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 11 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (14 vs median 6.5)
Below average in MN · Meets national RN staffing standard · Above recommended total nurse staffing · Below chain average · $41,555 in fines
What this means for your family
The facility is highly regarded for its compassionate staff and responsive intake process, making it a strong candidate for those prioritizing personal care. However, because older reviews mentioned issues with room assignments and building maintenance, we recommend touring the facility in person to verify the current state of the physical environment.
Google Reviews
Google Reviews
11 reviews on Google“Southview Acres HealthCare Center receives polarized feedback, with recent reviews praising the intake process and long-term care quality, while older reviews highlight significant logistical issues. Families should be aware of past concerns regarding room management and facility infrastructure, though recent experiences suggest a more positive environment.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring nursing staff
- Helpful and responsive intake personnel
- Welcoming, family-like atmosphere
Concerns
- Facility infrastructure and maintenance issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the high staffing rating, how do you integrate your nursing team into the daily social activities to ensure residents feel that family-like atmosphere?
- 2I noticed some feedback regarding the facility's physical infrastructure; what is your current plan for ongoing maintenance and building upgrades?
- 3With 14 recent health inspection deficiencies, what specific steps is the leadership team taking to address those areas and improve your overall CMS rating?
- 4How do you balance the high level of personal attention your staff provides with the medical demands of a 210-resident facility?
- 5What protocols are in place to ensure residents receive prompt medical care during an emergency, especially during overnight shifts?
- 6Could you walk me through how you maintain a welcoming, community feel for residents despite the larger size of the facility?
Personalized based on this facility's data
Key Review Excerpts
“My mom was here for almost two years and the staff here took EXCELLENT care of her. Everyone here is like family.”
“Great support from the intake staffperson, Laura! Grateful to have a good place for a family member.”
“The staff is great. They even reply to me after hours.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
6
measures
7
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Southview Acres has recurring safety and care planning concerns, with families filing complaints that triggered 18 deficiencies over recent years. The most persistent issues involve accident prevention and safety hazards, resident care planning and assessments, and infection control practices. While the facility corrects cited deficiencies, the pattern of repeated violations in these core areas suggests ongoing challenges with maintaining consistent quality standards.
Mar 26, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 12, 2026Routine10
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 26, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Mar 27, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 9, 2025Complaint2
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 9, 2025Routine11
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Federal Penalties
Fine
Nov 30, 2023
$41,555
Ownership & Operations
Who Operates This Facility
Southview Acres Healthcare Center
for profit
Chain Affiliation
Akiko Ike
6 facilities nationwide
Chain avg rating: 3.8/5 · Rank 5 of 6
Ownership & Management
Owners
Bogey Holdings, LLC
Owner · Organization
Ike, Akiko
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit glennseniorliving.com
Medicare data downloads
Original nursing home datasets
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