Southland Healthcare and Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 17 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (7 vs median 5.0)
Bottom 25% in GA · Critically understaffed (RN) · $16,801 in fines
What this means for your family
While the facility is noted for being clean and physically well-maintained, the recurring reports of poor communication and neglect are serious red flags. If you consider this facility, demand a clear plan for how they will notify you of medical changes and conduct unannounced visits to observe the quality of care firsthand.
Google Reviews
Google Reviews
17 reviews on Google“Southland Healthcare and Rehab Center receives highly polarized feedback, with some visitors praising the clean environment and pleasant staff, while others report severe neglect and poor communication. Families express significant concerns regarding professional standards, including failure to notify relatives of medical issues and neglect of basic patient care needs like repositioning.”
Quality Themes
Tap a score for detailsStrengths
- Clean, odor-free facility
- Friendly and helpful staff
- Positive initial impression during tours
Concerns
- Neglect of basic patient care and hygiene (mentioned by 2 reviewers)
- Poor communication with family members (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels are a priority for you, how do you ensure that residents receive consistent attention and assistance with daily hygiene needs throughout the day and night?
- 2Could you walk me through your process for keeping families updated on their loved one's health status and any changes in their care plan?
- 3I noticed the facility is kept clean and odor-free, which is great; how do you balance maintaining that environment while ensuring staff have enough time for direct, hands-on resident care?
- 4What specific protocols are in place to address medical emergencies or urgent health concerns during evening and weekend hours?
- 5How do you encourage social interaction and engagement for residents, and what does a typical daily activity schedule look like for someone with my family member's needs?
- 6What steps is the leadership team currently taking to improve communication with families and ensure that any concerns regarding care are addressed promptly?
Personalized based on this facility's data
Key Review Excerpts
“I have toured several nursing homes in Dublin. I can honestly say that Southland Healthcare and Rehab Center was the nicest community that I toured. I found the staff pleasant and the residents all seemed very happy.”
“Had too many close calls because they didn’t do there job professionally! From things missing or misplaced to NOT notifying family when it’s needed!”
“By far the worst facility if you could find another place to send a love one PLEASE DOOOO RUNNNN FROM THIS PLACE..... trying to get my boyfriend out of here now.they dont roll him when needed they dont even if him by attention staff rating is -10”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
11
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing 13 complaints that triggered federal investigations, including serious issues involving resident protection from abuse and neglect. The most recurring problems involve administration and management failures, fire safety violations, and quality of care deficiencies. While all cited issues have correction dates, the frequency of complaints and repeat violations in areas like administration suggest ongoing operational challenges that families should carefully evaluate.
Mar 15, 2026Complaint4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Mar 15, 2026Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Apr 6, 2025Routine10
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Apr 6, 2025Complaint4
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Administration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 11, 2024Complaint6
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 1, 2024Complaint3
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Federal Penalties
Fine
Jul 11, 2024
$6,500
Fine
Jul 11, 2024
$10,301
Payment Denial
Jul 11, 2024
34-day denial
Ownership & Operations
Who Operates This Facility
Southland Healthcare and Rehab Center
for profit
Chain Affiliation
Regional Health Properties
5 facilities nationwide
Ownership & Management
Owners
Rhp Operations Holdings, LLC
Owner · Organization
Regional Health Properties INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit southlandnh.com
Medicare data downloads
Original nursing home datasets
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