Southland Health and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 54 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Above-median deficiencies (6 vs median 5.0)
Above average in GA · Critically understaffed (RN) · Low staff turnover (stable workforce) · Below chain average · Abuse citation
What this means for your family
This facility's rehabilitation and nursing teams are frequently praised for their clinical competence and compassion. However, families must be vigilant regarding administrative communication and weekend staffing levels, as multiple reviewers have reported significant lapses in these areas. We recommend conducting unannounced visits to observe care quality firsthand.
Google Reviews
Google Reviews
54 reviews on Google“Southland Health and Rehabilitation receives highly polarized feedback, with many families praising the dedicated therapy team and nursing staff for their compassionate care during recovery. However, a significant number of reviewers report serious concerns regarding administrative communication, inconsistent staffing levels, and neglectful patient care, particularly during weekends and night shifts. Prospective families should be aware of these recurring operational issues despite the facility's strong rehabilitation services.”
Quality Themes
Tap a score for detailsStrengths
- Effective and dedicated physical therapy team
- Compassionate nursing staff
- Clean and well-maintained facility environment
- Strong support for post-surgery recovery
Concerns
- Poor administrative communication and unreturned calls (mentioned by 7 reviewers)
- Understaffing, especially on weekends and nights (mentioned by 6 reviewers)
- Neglectful care (e.g., hygiene issues, delayed response to call lights) (mentioned by 6 reviewers)
- Rude or unprofessional front desk/reception staff (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that physical therapy is a noted strength here, how do you coordinate that rehab plan with the daily nursing care to ensure a smooth recovery process?
- 2I understand that communication is vital for families; what is the official process for ensuring we receive timely updates and return calls from the administrative team?
- 3With staffing levels sometimes fluctuating on weekends and nights, what specific protocols do you have in place to ensure call lights are answered promptly during those shifts?
- 4I noticed some feedback regarding hygiene and daily care; could you walk me through how you monitor and maintain personal care standards for residents throughout the day?
- 5Since dining experiences are a focus for improvement, could you describe what a typical meal service looks like and how you accommodate individual dietary preferences or needs?
- 6How does your team handle medication management and oversight to ensure residents receive the correct dosages and schedules consistently?
Personalized based on this facility's data
Key Review Excerpts
“The nurses are very knowlegable and friendly all of the patient care staff are Amazing! Residents seem happy and well cared for and the environmental department really does try and make the facility as clean and neat as possible”
“The 5 stars are for the nurses. They are wonderful and caring and keep my dad clean and fed. The 5 stars are for the therapy team. They are working really hard with him. The stars are NOT to be shared with the admin. After leaving several messages for admin and no return calls, they can have 1 star!”
“I was in Southland Oct.2025. I was very satisfied with the PT team. Yugi and Barbara were the best... Day time staff was very good but 2nd and 3rd staff very rude and did not speak English very well. The rooms need up dating, very depressing for people trying to get well. I did have roaches in my room.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Residents vaccinated for the flu
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that led to four deficiencies, including a serious abuse protection failure in August 2025. The facility shows recurring problems with quality of care, infection control, and medication management across multiple surveys. While all deficiencies have reported correction dates, the pattern of complaints and recent serious violations regarding resident protection and daily care assistance warrants careful consideration before visiting.
Aug 7, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Aug 7, 2025Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Oct 5, 2023Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Oct 5, 2023Complaint2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 7, 2022Routine4
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Federal Penalties
Payment Denial
Aug 7, 2025
16-day denial
Ownership & Operations
Who Operates This Facility
Southland Health and Rehabilitation
nonprofit
Chain Affiliation
Ethica Health
49 facilities nationwide
Chain avg rating: 3.6/5 · Rank 37 of 48
Ownership & Management
Owners
Sheffield, Kimberly
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit southlandhealthrehabilitation.org
Medicare data downloads
Original nursing home datasets
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