Southlake Village Rehabilitation & Care Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 30 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and rehabilitation programs, making it a strong candidate for post-acute recovery. However, because some former staff members have reported issues with management and staffing levels, we recommend asking specifically about current nurse-to-patient ratios and how the facility handles communication with families during busy shifts.
Google Reviews
Google Reviews
30 reviews on Google“Southlake Village Rehabilitation & Care Center receives high praise for its rehabilitation services, with many reviewers highlighting the effectiveness of physical and occupational therapy. While families and former patients frequently commend the attentive staff and well-maintained facility, there are notable concerns regarding management, communication, and staffing levels raised by former employees.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Attentive and caring nursing staff
- Well-maintained, beautiful facility
- Strong discharge planning
Concerns
- Chronic understaffing (mentioned by 2 reviewers)
- Poor management and communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the high praise for your physical and occupational therapy programs, how do you integrate those services into a resident's daily routine?
- 2With a 5-star staffing rating, how do you ensure that staff members remain consistently available to meet individual resident needs throughout the day and night?
- 3Could you walk me through your process for keeping families updated on their loved one's care and any changes in their health status?
- 4Since there have been a few recent state violations, what specific steps has the facility taken to address those findings and improve overall oversight?
- 5What kind of social activities or community events are available to keep residents engaged and active within the facility?
- 6In the event of a sudden medical emergency, what is your protocol for stabilizing a resident and communicating with their family members?
Personalized based on this facility's data
Key Review Excerpts
“The social worker was very kind and knowledgeable about working with my insurance and meeting with my family to make sure I would be safe going home. I worked hard and met all of my therapists goals.”
“The staff were amazing. The treated her with gentleness and respect even though she was difficult at times. They all went above and beyond to make her feel comfortable and safe.”
“Staff from house keeping to leadership where great and checked in on him often. The therapy team is great also and got him on his feet fast.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Southlake Village has recurring issues with electrical systems safety, fire safety doors, and building maintenance that have persisted across all three annual surveys from 2023-2025, suggesting ongoing infrastructure challenges. The facility's most recent survey also identified problems with dietary services and resident rights regarding treatment decisions. While all deficiencies show correction dates, the pattern of repeated electrical and fire safety violations across multiple years raises concerns about the facility's ability to maintain basic safety standards.
Nov 25, 2025Routine8
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Have enough outside ventilation via a window or mechanical ventilation, or both.
Aug 13, 2024Routine7
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Meet other general requirements that are deficient.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Construction Deficiencies
Meet other general requirements.
Aug 3, 2023Routine8
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Southlake Village Rehabilitation & Care Center
nonprofit
Chain Affiliation
Vetter Senior Living
22 facilities nationwide
Chain avg rating: 4.3/5 · Rank 9 of 22 (Best)
Ownership & Management
Owners
Vetter Senior Living
Owner · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit southlakevillagerehab.com
Medicare data downloads
Original nursing home datasets
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