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Strong Medicare quality ratings; public reviewers often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 30 Google reviews
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Southlake Village Rehabilitation & Care Center has a strong overall Medicare rating. Public reviewers frequently mention: effective physical and occupational therapy and attentive and caring nursing staff. Review the component ratings and current source records before deciding.
Southlake Village Rehabilitation & Care Center receives high praise for its rehabilitation services, with many reviewers highlighting the effectiveness of physical and occupational therapy. While families and former patients frequently commend the attentive staff and well-maintained facility, there are notable concerns regarding management, communication, and staffing levels raised by former employees.
Quality Themes
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Concerns
Rating Trends
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Distribution · 36 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The social worker was very kind and knowledgeable about working with my insurance and meeting with my family to make sure I would be safe going home. I worked hard and met all of my therapists goals.”
“The staff were amazing. The treated her with gentleness and respect even though she was difficult at times. They all went above and beyond to make her feel comfortable and safe.”
“Staff from house keeping to leadership where great and checked in on him often. The therapy team is great also and got him on his feet fast.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Southlake Village has recurring issues with electrical systems safety, fire safety doors, and building maintenance that have persisted across all three annual surveys from 2023-2025, suggesting ongoing infrastructure challenges. The facility's most recent survey also identified problems with dietary services and resident rights regarding treatment decisions. While all deficiencies show correction dates, the pattern of repeated electrical and fire safety violations across multiple years raises concerns about the facility's ability to maintain basic safety standards.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Have enough outside ventilation via a window or mechanical ventilation, or both.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Meet other general requirements that are deficient.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Construction Deficiencies
Meet other general requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Southlake Village Rehabilitation & Care Center
nonprofit
Vetter Senior Living
22 facilities nationwide
Chain avg rating: 4.3/5 · Rank 1 of 22 (Highest rating)
Owners
Vetter Senior Living
Owner · Organization
Key personnel
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Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
30 reviews from families & visitors
Official Website
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Medicare data downloads
Original nursing home datasets
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