Southgate Living Center
Strong Medicare quality ratings; families often praise helpful rehabilitation therapy staff. Still worth an in-person visit.
based on 8 Google reviews
Watch Southgate Living Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Southgate Living Center has demonstrated success in short-term rehabilitation and maintaining communication during difficult times. However, families should be aware of reports regarding inconsistent staff professionalism and a defensive management response to complaints; we recommend scheduling a tour to observe staff interactions firsthand.
Google Reviews
Google Reviews
8 reviews on Google“Southgate Living Center receives polarized feedback, with some families praising the rehabilitation services and staff compassion, while others report significant concerns regarding management responsiveness and professional conduct. Recurring issues include unprofessional behavior by specific staff members and a lack of accountability when family members raise complaints.”
Quality Themes
Tap a score for detailsStrengths
- Helpful rehabilitation therapy staff
- Compassionate nursing care from some team members
- Effective communication support during restricted visitation periods
Concerns
- Unprofessional and disrespectful management (mentioned by 2 reviewers)
- Inconsistent quality of care among nursing staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With a staffing rating of 2 stars, could you walk me through your current staffing model and how you ensure consistent, high-quality care for every resident throughout the day?
- 2I noticed some feedback regarding management interactions; what is your leadership team’s philosophy on maintaining a professional and supportive culture for both staff and families?
- 3Given that communication is a top priority for us, what specific systems do you have in place to keep families updated on their loved one's daily progress and any changes in health status?
- 4I’ve heard great things about your rehabilitation therapy team—how do they collaborate with the nursing staff to ensure a seamless transition for residents receiving therapy?
- 5How does your team handle medical emergencies or urgent health concerns during evening and weekend hours when administrative staff may be off-site?
- 6Could you describe the variety of daily activities available, and how you encourage residents to participate while ensuring the schedule remains engaging and consistent?
Personalized based on this facility's data
Key Review Excerpts
“She received great care! I couldn’t visit due to covid but the staff were very helpful in making sure we could talk via phone and visit with FaceTime.”
“Most of the nursing staff were very friendly, caring, & attentive but there were a couple who were hateful, would tell lies about residents, and clearly violatef confidentiality laws.”
“If you try to complain to Beverly who is head of … quality of life ( what a joke ), she gets defensive and says nothing wrong is happening, rather than say I’ll look into it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Southgate Living Center shows persistent deficiencies across multiple surveys, with one family filing a complaint that triggered an inspection in 2023. The facility repeatedly struggles with care planning, medication management, and fire safety issues that recur across all four surveys from 2022 to 2025. While the facility corrects deficiencies when cited, the same problems consistently reappear, suggesting ongoing operational challenges that families should carefully consider.
Mar 6, 2025Routine10
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 9, 2024Routine11
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 18, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 10, 2022Routine12
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Federal Penalties
Fine
Sep 18, 2023
$13,397
Ownership & Operations
Who Operates This Facility
Southgate Living Center
for profit
Chain Affiliation
Circle B Enterprises
36 facilities nationwide
Ownership & Management
Owners
The Caruthersville Exempt Trust
Owner · Organization
Bedell, Bryan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit southgateliving.net
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives