Southern Pointe Living Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 18 Google reviews

Watch Southern Pointe Living Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (86%)
Bottom 25% in OK · Critically understaffed (RN) · Significantly below average staffing · Very high staff turnover · Worst in BGM ESTATE chain · $49,921 in fines · Very few deficiencies · Abuse citation
What this means for your family
While some families report positive experiences with mobility and hospice support, the facility has seen a sharp increase in reports of severe understaffing and poor management in the last 18 months. If you are considering this facility, we strongly recommend conducting an unannounced visit on a weekend to observe staffing levels and food quality firsthand.
Google Reviews
Google Reviews
18 reviews on Google“Southern Pointe Living Center has experienced a significant decline in reputation, with recent reviews highlighting severe concerns regarding understaffing, facility maintenance, and patient care. While some families have praised the facility for compassionate nursing and improved quality of life for their loved ones, the majority of feedback from 2025 and 2026 points to critical operational failures and poor management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate nursing staff
- Clean, modern facility environment
- Supportive hospice and mobility assistance
Concerns
- Chronic understaffing (mentioned by 4 reviewers)
- Poor management and administrative oversight (mentioned by 3 reviewers)
- Inadequate food quality and availability (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, how does the facility ensure that residents receive timely assistance with daily needs like hygiene and mobility?
- 2I noticed some feedback regarding the dining experience; could you walk me through how you handle meal quality and ensure residents get the nutritional support they need?
- 3With the current CMS ratings in mind, what specific steps is leadership taking to improve oversight and communication with families?
- 4How does your team handle medication management to ensure accuracy and consistency for residents?
- 5Can you describe how your staff is trained to handle medical emergencies or sudden changes in a resident's health status?
- 6What kind of daily activities or social opportunities are available to keep residents engaged and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“I've been so impressed that his quality of life has improved immensely from being at home!! I'm so grateful to all the nurses, aides, hospice team, kitchen and laundry and cleaning staff because now he has people who can pick him up and lift him.”
“The staff are very compassionate with the residents that are there. It is very clean.”
“Understaffed always. Can't keep help due to administration. Do not take care of their patients. Nurses do not know what they are doing. Aids are overworked. Food is poor and over cooked.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
8
measures
6
measures
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering 9 deficiencies at Southern Pointe Living Center, including serious concerns about abuse protection and pressure ulcer care. Recurring issues involve care planning and assessment, medication management, and quality of care across multiple surveys. While all deficiencies show correction dates, the pattern of repeated problems in core care areas and multiple family complaints suggests ongoing challenges with consistent care delivery.
Sep 18, 2025Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Apr 8, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Apr 4, 2024Routine10
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Apr 4, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
Jan 2, 2024Complaint3
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 14, 2023Routine8
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
Apr 8, 2025
$38,445
Ownership & Operations
Who Operates This Facility
Southern Pointe Living Center
for profit
Chain Affiliation
Bgm Estate
15 facilities nationwide
Chain avg rating: 2.4/5 · Rank 12 of 15 (Worst)
Ownership & Management
Owners
Bypass Tr Cu Gilbert F Green Tr
Owner · Organization
Mrtl Deduction Tr Cu Gilbert F Green Tr
Owner · Organization
Philip M. Green Revocable Trust
Owner · Organization
Philip Marion Green Exempt Tr Cu Gilbert F Green Tr
Owner · Organization
Tiffany Seay Exempt Tr
Owner · Organization
Mitchell, Kelly
Owner
Mitchell, Marcinda
Owner
Mitchell, Robert
Owner
Tabor, Angela
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit southernpointeliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Live Oak Denison LLC
6.0 miAssisted Living · Denison, TX
The Homestead of Denison
6.1 miNursing Home · Denison, TX
Grace Villa LLC
6.4 miAssisted Living · Denison, TX
The Terrace at Denison
6.4 miNursing Home · Denison, TX
Nanaws Place
7.7 miAssisted Living · Denison, TX
Silver Leaf Assisted Living LLC
7.9 miAssisted Living · Denison, TX