Southern Oaks Care Center
Strong Medicare quality ratings; families often praise dedicated therapy team. Still worth an in-person visit.
based on 15 Google reviews
Watch Southern Oaks Care Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility is noted for its clean environment and dedicated therapy team, which are significant positives for long-term care. However, because recent feedback is inconsistent and includes empty or vague ratings, we strongly recommend scheduling an in-person tour to observe staff-to-resident interactions firsthand.
Google Reviews
Google Reviews
15 reviews analyzed“Southern Oaks Care Center receives highly polarized feedback, with many reviewers praising the facility's therapy team and staff dedication, while others provide critical one-star ratings without explanation. Long-term observers highlight the cleanliness of the building and the responsiveness of the nursing aides, though recent negative feedback suggests potential inconsistencies in patient care.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated therapy team
- Clean, odor-free environment
- Responsive nursing aides
- Courteous and kind staff
Concerns
- Inconsistent patient care quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1I noticed your therapy team receives a lot of praise; how do you integrate their work into the daily routines of residents who need consistent support?
- 2With a 3-star staffing rating, what specific steps are you taking to ensure that every resident receives consistent, high-quality attention throughout the day?
- 3Since you maintain a clean and odor-free environment, what is your approach to ensuring that same level of detail is applied to personalized resident care?
- 4Could you walk me through how your team coordinates to ensure that care remains consistent, especially during shift changes or busy times of the day?
- 5Given the two recent state violations, what specific improvements or new protocols have been implemented to address those areas and prevent future issues?
- 6What does a typical afternoon look like for a resident here, and how do you encourage participation in activities for those who might be hesitant to join in?
Personalized based on this facility's data
Key Review Excerpts
“Courteous and kind staff. Lights answered in a timely fashion. Good meals. Nurse aides work hard to help you and they are interested in further education to fulfill those goals. Clean building no lingering odors, no thieving or fighting.”
“My experience at southern oak's was wonderful My Grandmother was so very Sick My family was there about two weeks and I can't say enough about the staff and the people who live their love you all”
“Great admin team. Has long term employees. Great therapy team. Happy Residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
10
measures
2
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Southern Oaks Care Center has a moderate deficiency record with families filing complaint reports that triggered inspections in 2024, including concerns about abuse/neglect reporting and food safety. The facility shows recurring issues with food handling and safety systems across multiple surveys, though all violations have correction dates. Recent deficiencies also involved medication services and resident assessments, indicating some ongoing care consistency challenges.
Mar 20, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Sep 12, 2024Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Aug 6, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jul 18, 2023Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Feb 2, 2022Routine6
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Federal Penalties
Fine
Jul 17, 2023
$3,174
Ownership & Operations
Who Operates This Facility
Southern Oaks Care Center
for profit
Chain Affiliation
Phoenix Healthcare
6 facilities nationwide
Chain avg rating: 3.0/5 · Rank 2 of 6
Ownership & Management
Owners
Phoenix Healthcare LLC
Owner · Organization
Cain, Larry
Owner
Cain, Larry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit southernoakspawnee.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.