Southeast Iowa Regional Medical - Klein Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 988 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (8 vs median 5)
Below average in IA · Meets national RN staffing standard · Above recommended total nurse staffing · Low staff turnover (stable workforce) · $65,094 in fines
What this means for your family
This facility has areas of concern that warrant careful consideration. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Google Reviews
Google Reviews
988 reviews on Google“Families can expect highly professional and compassionate medical providers, with several reviewers specifically praising Dr. Jordan and Kathy Rashid for their attentive care. While many patients experience quick service and thorough diagnoses, some visitors have reported long wait times and frustration regarding the lack of definitive treatment for certain symptoms.”
Quality Themes
Strengths
- Compassionate and attentive nursing staff
- Professional and knowledgeable providers
- Efficient service and quick intake
- Clear communication regarding diagnoses
Concerns
- Long wait times during busy periods (mentioned by 2 reviewers)
- Lack of definitive diagnosis or treatment for certain symptoms (mentioned by 2 reviewers)
Rating Trends
Distribution · 269 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the high staffing rating of 5 stars, how does your team integrate that level of support into the daily social and recreational activities for residents?
- 2I noticed that the facility has had some recent health inspection findings; could you walk me through the specific steps the leadership team is taking to address those areas and improve the overall quality of care?
- 3We appreciate how responsive the facility is to online feedback; how do you utilize that communication loop to ensure family concerns are addressed quickly?
- 4When a resident presents with complex or persistent symptoms, what is your internal process for ensuring a definitive diagnosis and a clear, coordinated treatment plan?
- 5During peak times, how does the staff manage workflow to ensure that residents still receive timely attention and assistance?
- 6Could you explain how your pricing structure is designed to provide value, especially considering the comprehensive medical support available here?
Personalized based on this facility's data
Key Review Excerpts
“Kathy Rashid took the time to listen to me even though there was a fair amount of people in the waiting room. Also Melissa RN was very pleasant, caring and compassionate.”
“She was professional and explained my diagnosis in plain words I understood she made sure I understood everything and asked if had questions about anything and she was very intentive to my care”
“The staff at urgent care did a wonderful job, as usual. There were a lot of people waiting, they got us through as quickly as possible and everyone was kind and professional.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints resulting in deficiencies related to resident safety hazards, abuse prevention, and food quality issues. The facility shows recurring problems with accident prevention (cited three times), fire safety systems, and food service standards across surveys from 2023-2025. While all deficiencies report correction dates, the repeated safety violations and complaint-driven investigations suggest ongoing challenges with maintaining consistent care standards.
Dec 17, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 30, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 26, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 1, 2025Routine6
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
May 1, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nov 13, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Dec 17, 2025
$57,073
Fine
Nov 12, 2024
$8,021
Ownership & Operations
Who Operates This Facility
Southeast Iowa Regional Medical - Klein Center
nonprofit
Ownership & Management
Owners
Great River Health System INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
988 reviews from families & visitors
Official Website
Visit greatriverhealth.org
Medicare data downloads
Original nursing home datasets
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