Nursing HomeMedicaid

Southbrooke Manor Nursing and Rehabilitation Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1401 W Main St, Edna, TX 77957|120 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

4.3/5

based on 29 Google reviews

(361) 782-7614 Directions Website

Street View

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What this means for your family

While this facility has a history of compassionate care from specific staff members, recent reviews indicate a dangerous decline in medical safety and responsiveness. If you choose this facility, you must closely monitor medication administration and check frequently on hygiene and call bell response times.

Google Reviews

29 reviews analyzed

“Families should exercise significant caution due to recent reports of serious medical neglect, medication errors, and unresponsive call bells. While some long-term residents and their families praise specific staff members for being compassionate and caring, recent reviews highlight critical failures in patient safety and dietary management.”

Quality Themes

Tap a score for details

Strengths

Compassionate individual caregivers
Clean and well-maintained facility
Ability to accommodate short-notice admissions

Concerns

Medical neglect and medication errors (mentioned by 2 reviewers)
Unresponsive call bells and hygiene neglect
Poor food quality and dietary mismanagement (mentioned by 2 reviewers)
Staff rudeness and unprofessionalism (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution

How They Respond to Reviews

83%response rate

Generic

The owner relies heavily on repetitive, templated scripts that vary only by the reviewer's name. While they acknowledge specific staff members in positive reviews, the responses to negative reviews use a standardized corporate disclaimer rather than addressing specific allegations.

Questions for Your Tour

1I noticed the management is very active in responding to feedback; how does the leadership team use resident and family input to improve daily care?
2What specific protocols are in place to ensure medication is administered accurately and on schedule every day?
3How do you ensure that call bells are answered promptly, especially during busy shift changes or overnight?
4Could you tell me more about the dining experience and how the dietary team manages specific nutritional needs or meal quality?
5What is the process for communicating important medical updates or changes in condition to family members?
6What kind of daily activities or social programs are available to keep residents engaged and active?

Personalized based on this facility's data

Key Review Excerpts

“I know someone that was in here for less and they were not properly given their medication as prescribed by the hospital. Patient relapsed and had to go back to the hospital by ambulance due to this neglect”

Family member of a patient · 2025★☆☆☆☆

“They don't answer the bell for long periods of time, leaving them in wet and nasty Depends.”

Family member of a resident · 2025★☆☆☆☆

“Becca in the care management department knows all of her residents and takes time out of her day to listen and talk with them. She is nurturing and compassionate”

Local Guide/Community member · 2022★★★★★

Source: 29 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.32hrs

43%

Registered nurses for medical care

Total Nursing

3.04hrs

74%

All nurses + aides combined

Staff Turnover

48%

Lower is better (< 30% = good)

RN Turnover

50%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility1.1%

Better than Avg

Here

1.1%

12.1%

2.5%

Jackson

17.6%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility7.9%

Better than Avg

Here

7.9%

15.4%

9.4%

Jackson

19.3%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility13.1%

Better than Avg

Here

13.1%

19.5%

18.4%

Jackson

24.0%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility9.6%

Better than Avg

Here

9.6%

19.4%

14.2%

Jackson

20.3%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility96.9%

Better than Avg

Here

96.9%

93.4%

96.9%

Jackson

90.6%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

98.0%

Jackson

93.7%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility89.3%

Better than Avg

Here

89.3%

81.8%

89.2%

Jackson

78.3%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility82.4%

Mixed vs Avgs

Here

82.4%

79.7%

88.0%

Jackson

79.1%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility3.4%

Worse than Avg

Here

3.4%

1.6%

1.5%

Jackson

1.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies

Well below state avg (9.1)

8 complaint-triggered

Southbrooke Manor has a concerning pattern of recurring deficiencies across care planning and infection control, with families filing complaints that triggered 7 investigations over the review period. The facility shows persistent issues with developing complete care plans for residents, infection prevention programs, and medication management. While all deficiencies have correction dates, the repetitive nature of problems in core care areas suggests ongoing operational challenges that families should carefully evaluate.

Feb 20, 2026Routine2 findings

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Aug 6, 2025Complaint1 finding

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 23, 2025Complaint2 findings

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Nov 22, 2024Routine6 findings

0576ModerateCorrected

Resident Rights Deficiencies

Ensure residents have reasonable access to and privacy in their use of communication methods.

0761ModerateCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0211ModerateCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0583MinorCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0944MinorCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

Oct 17, 2024Complaint2 findings

0761ModerateCorrected

Pharmacy Service Deficiencies

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

May 5, 2024Complaint1 finding

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Citizens Medical Center County of Victoria

Organization Type

government

Management Company

REGENCY IHS OF SOUTHBROOKE MANOR, LLC

Administrator

COURTNEY KORENEK

Chain Affiliation

Chain Name

Wellsential Health

Chain Size

68 facilities nationwide

Chain avg rating: 2.8/5 · Rank 5 of 67 (Best)

Ownership & Management

Owners

Citizens Medical Center County of Victoria

Owner · Organization

100%

Regency Ihs of Southbrooke Manor LLC

Owner · Organization

Csv Rhea Management Holdco, LLC