Southampton Memorial Hosp
Strong Medicare quality ratings; families often praise recommended for long-term care. Still worth an in-person visit.
based on 5 Google reviews

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What this means for your family
Because there is a lack of descriptive reviews for this facility, it is difficult to verify the current quality of care. We strongly recommend scheduling an in-person tour and requesting a meeting with the nursing director to discuss staffing ratios and safety protocols before making a decision.
Google Reviews
Google Reviews
5 reviews on Google“This facility has very limited qualitative feedback, consisting mostly of star ratings without descriptive text. While one reviewer from 2018 recommends it for long-term care, the lack of recent detailed commentary makes it difficult to assess the current quality of nursing, cleanliness, or daily operations.”
Strengths
- Recommended for long-term care
Rating Trends
Tap a year to see what changed
Distribution · 6 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With your impressive 5-star staffing rating, how do you ensure that the care remains personalized as the facility reaches its 129-resident capacity?
- 2I noticed the facility has been recommended for long-term care; what specific programs do you have in place to help residents feel at home during a permanent transition?
- 3How does the nursing team manage medical emergencies or sudden changes in health status during the overnight hours?
- 4Regarding the recent state inspections, what specific steps has the team taken to address and resolve the identified deficiencies?
- 5What kind of daily activities or social outings are available to keep residents engaged and connected with one another?
- 6How do you involve family members in the care planning process to ensure we are all on the same page regarding our loved one's needs?
Personalized based on this facility's data
Key Review Excerpts
“Great place for your loved ones who may need long term care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
9
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Southampton Memorial Hospital has had 23 deficiencies across three surveys, with all issues reportedly corrected by the facility. The most recurring problems involve care planning and assessments, medication management, and record-keeping. While deficiencies have decreased from 12 in 2018 to 4 in 2023, suggesting improvement, families should verify that corrective measures for daily care assistance and medication safety remain consistently implemented.
Sep 22, 2023Routine4
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Administration Deficiencies
Keep complete, dated laboratory records in the resident's record.
Feb 12, 2020Routine8
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Keep complete, dated laboratory records in the resident's record.
Oct 18, 2018Routine11
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Southampton Memorial Hosp
nonprofit
Ownership & Management
Owners
Bon Secours Hampton Roads Health System INC
Owner · Organization
Bon Secours Mercy Health INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit bonsecours.com
Medicare data downloads
Original nursing home datasets
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