South Haven Living Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 17 Google reviews
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What this means for your family
The facility is highly regarded for its compassionate care and engaging environment, particularly for memory care residents. While recent feedback is overwhelmingly positive, we recommend that families verify current medication management protocols and communication policies during the initial tour to ensure they align with your expectations.
Google Reviews
Google Reviews
17 reviews on Google“South Haven Living Center receives high praise for its compassionate staff, clean facility, and engaging 'Main Street' environment. While recent reviews highlight a supportive and caring atmosphere, historical feedback from 2020 raised serious concerns regarding medication administration and communication with family members.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean, bright, and well-maintained facility
- Engaging environment with 'Main Street' amenities
- Strong physical therapy support
Concerns
- Medication management errors
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about the 'Main Street' amenities here; could you tell me more about the daily activities and how residents engage with that environment?
- 2The facility looks incredibly bright and well-maintained; what is your routine for ensuring the common areas stay clean and comfortable for residents?
- 3We want to ensure everything is handled precisely regarding prescriptions; what specific protocols do you have in place to ensure medication is administered accurately and on time?
- 4The nursing staff has received such lovely compliments for being compassionate; how do you support your team in maintaining that high level of attentive care?
- 5In the event of a medical emergency during the night, what is the immediate process for notifying the family and providing care?
- 6Since the physical therapy support is a known strength here, how closely do the therapists work with the nursing staff to help residents maintain their mobility?
Personalized based on this facility's data
Key Review Excerpts
“South haven has been there for my family, they treat mom like she is family and all of us as well. They are absolutely amazing in doing things and having patience through mom's memory care and loss.”
“Our mom was only there for 2 1/2 months before she passed away, but those were the best months of her life since she got sick in June 2024. We will be forever grateful for the care that was given to her.”
“Kept mom in her room all the time and did not give her meds for three days said the nurse overlooked the orders. They refused to show me the chart even though I was her POA.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
South Haven Living Center has a pattern of recurring safety and infrastructure issues, with electrical system maintenance problems appearing in multiple surveys and infection control deficiencies noted twice. The facility has faced challenges with fire safety systems, electrical equipment maintenance, and infection prevention, though all violations have been corrected according to state records. One deficiency was triggered by a family complaint regarding accident prevention and supervision.
Jul 10, 2025Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 14, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 15, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 8, 2023Routine5
Egress Deficiencies
Meet other general requirements that are deficient.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Ownership & Operations
Who Operates This Facility
South Haven Living Center
nonprofit
Chain Affiliation
Vetter Senior Living
22 facilities nationwide
Chain avg rating: 4.3/5 · Rank 18 of 22
Ownership & Management
Owners
Vetter Senior Living
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit southhaven-wahoo.com
Medicare data downloads
Original nursing home datasets
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