South Bay Post Acute Care
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy teams. Still worth an in-person visit.
based on 214 Google reviews

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What this means for your family
This facility offers an excellent rehabilitation and therapy program that many families find highly effective for recovery. However, you must be vigilant regarding hygiene and medication management, as multiple families have reported serious instances of neglect and poor responsiveness from the nursing staff.
Google Reviews
Google Reviews
214 reviews on Google“Families considering South Bay Post Acute Care will find a polarizing environment. While many reviewers praise the dedicated physical therapy team and the kindness of specific CNAs and nurses, there are serious, recurring allegations of neglect, including hygiene issues, medication errors, and poor responsiveness to family inquiries.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Compassionate and hardworking CNA and nursing staff
- Clean and well-maintained common areas
- Professional and helpful social workers
Concerns
- Hygiene and sanitation issues (unattended soiled linens/waste) (mentioned by 5 reviewers)
- Negligent medication administration or delays (mentioned by 3 reviewers)
- Difficulty communicating with staff or receiving callbacks (mentioned by 4 reviewers)
- Facility maintenance issues (temperature control/broken equipment) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 217 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, often addressing specific staff members or family members mentioned. For negative reviews, the owner uses a professional, empathetic tone that acknowledges the severity of the concerns and invites direct communication to resolve issues.
Questions for Your Tour
- 1We've heard wonderful things about your therapy teams; how do the physical and occupational therapists work with residents to help them regain independence?
- 2What is the process for ensuring medication is administered accurately and on time, especially during shift changes?
- 3How does the nursing staff manage routine cleaning and linen changes to ensure the resident's room and common areas stay fresh and sanitary?
- 4What is the best way for our family to stay in regular contact with the social workers and nursing staff if we have questions or need an update?
- 5Could you tell us more about the daily dining experience and how much input residents have regarding their meal options?
- 6In the event of a medical emergency during the night, what is the immediate protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The PT amd OT team at this facility is amazing. They took great care of my Grandpa there while he was recovering and everytime we would show up the team was so cheerful and helpful.”
“The team is patient, kind, and always willing to help. If your loved one needs a place that feels supportive and trustworthy, South Bay Post Acute is a great option.”
“My mother left the facility with fungus on her neck.buttocks.groin.armpits. side of her body and with a pnuemonia.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring compliance issues across multiple years, with families filing complaints that triggered inspections about medication management and medical records handling. The most persistent problems involve fire safety systems, medication services, and care planning, appearing repeatedly from 2018 through 2025. While all deficiencies show correction dates, the pattern of repeated violations in critical areas like nursing staffing, pharmacy services, and safety systems suggests ongoing operational challenges that families should discuss directly with staff.
Apr 13, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
May 13, 2025Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 8, 2025Routine7
Smoke Deficiencies
Install an approved automatic sprinkler system.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jan 25, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 21, 2022Routine19
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nov 29, 2018Routine13
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
South Bay Post Acute Care
for profit
Chain Affiliation
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 17 of 328 (Best)
Ownership & Management
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
214 reviews from families & visitors
Official Website
Visit southbaypostacute.com
Medicare data downloads
Original nursing home datasets
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