Sonrisa Villa INC.
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based on 10 Google reviews
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What this means for your family
This facility presents significant risks regarding medication safety and staff professionalism. If you are considering this location, you must conduct an in-person inspection to verify the presence of medical personnel and the quality of the dining program, as recent reports suggest severe deficiencies in these areas.
Google Reviews
Google Reviews
10 reviews on Google“Families should exercise extreme caution as recent reviews highlight severe issues with medication management, lack of medical personnel, and poor dining variety. While some older reviews are positive, recent feedback specifically criticizes unprofessional staff behavior and a lack of essential resident services like transportation and activities.”
Quality Themes
Tap a score for detailsConcerns
- Inadequate medical oversight and medication errors
- Unprofessional and rude staff behavior
- Poor dining quality and lack of dietary variety
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Could you walk me through the specific protocols your nursing team uses to ensure medication is administered accurately and on schedule every day?
- 2With a community of this size, how do you ensure that communication between the clinical staff and family members remains consistent and timely?
- 3What steps has the facility taken recently to enhance the variety and nutritional quality of the daily meal plans?
- 4How does the staff approach resident care to ensure every person feels respected and treated with kindness during their daily interactions?
- 5Can you tell me about the types of social events or group activities currently available to help residents stay engaged with the community?
- 6In the event of a medical emergency after hours, what is the immediate process for contacting physicians and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The problem started last night w a arrogant, rude, unprofessional employee who claimed to be their Wellness coordinator.”
“I've been here for a year now. It's terrible here. No transportation tor the residents. No activities, the staff are uneducated when it comes to this type of business. Mishaps with medication. The dining experience is awful.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Mar 25, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Feb 11, 2026ComplaintClean
The unannounced case management visit identified significant deficiencies primarily related to medication management. Specifically, the facility failed to assist residents with self-administered medications, citing a Type A violation. Additionally, a Type B violation was noted regarding the facility's failure to assist residents in obtaining required medications, indicating systemic issues with care.
Feb 11, 2026ComplaintClean
The unannounced case management visit identified significant deficiencies primarily related to medication management. Specifically, the facility failed to assist residents with self-administered medications, citing a Type A violation. Additionally, a Type B violation was noted regarding the facility's failure to assist residents in obtaining required medications, indicating systemic issues with care.
Feb 11, 2026OtherClean
The unannounced case management visit identified significant deficiencies primarily related to medication management. Specifically, the facility failed to assist residents with self-administered medications, citing a Type A violation. Additionally, a Type B violation was noted regarding the facility's failure to assist residents in obtaining required medications, indicating systemic issues with care.
Feb 11, 2026OtherClean
The unannounced case management visit identified significant deficiencies primarily related to medication management. Specifically, the facility failed to assist residents with self-administered medications, citing a Type A violation. Additionally, a Type B violation was noted regarding the facility's failure to assist residents in obtaining required medications, indicating systemic issues with care.
Jan 29, 2026ComplaintClean
This report is a Complaint Investigation conducted on January 29, 2026, regarding allegations of non-adherence to the admission agreement and obstructed fire doors. The investigation found insufficient evidence to substantiate either allegation, and the findings were marked as 'Unsubstantiated.'
Jan 29, 2026ComplaintClean
This report is a Complaint Investigation conducted on January 29, 2026, regarding allegations of non-adherence to the admission agreement and obstructed fire doors. The investigation found insufficient evidence to substantiate either allegation, and the findings were marked as 'Unsubstantiated.'
Jan 20, 2026OtherClean
The facility underwent an unannounced case management visit to check on the health and safety of residents. The analyst conducted tours and spoke with residents, noting no immediate health or safety violations were observed. The kitchen area was also inspected and found to have sufficient food for the residents.
Ownership & Operations
Who Operates This Facility
Sonrisa Villa INC.
OSCAR CHAVEZ
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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