Songbird Lodge
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 42 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (12 vs median 8.0)
- High staff turnover (54%)
Below average in Texas · Below chain average · $10,210 in fines
What this means for your family
Songbird Lodge is an excellent choice for families prioritizing high-quality rehabilitation therapy and compassionate memory care. However, you should proactively establish a communication plan with the administration to ensure you receive timely updates on your loved one's condition.
Google Reviews
Google Reviews
42 reviews on Google“Songbird Lodge is highly regarded by many families for its compassionate nursing staff and excellent rehabilitation therapy team. While many long-term residents thrive here, some families have reported significant lapses in communication and delayed response times to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Excellent rehabilitation and therapy services
- Clean and well-maintained facility
- High-quality memory care
Concerns
- Inconsistent communication regarding resident condition (mentioned by 2 reviewers)
- Delayed response to call buttons/care needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
The owner uses a highly templated approach that relies on directing all dissatisfied reviewers to a single corporate hotline number. While they acknowledge the reviewer's name, the core of every response is a standardized request for more information via a specific phone number.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that this level of friendly care remains consistent across all shifts?
- 2Since we value staying informed, what is your preferred method for providing families with regular updates on a resident's daily health and well-being?
- 3With the high-quality memory care services you offer, what kind of daily social activities or specialized programs do you have planned for residents?
- 4How do you manage response times for call buttons to ensure that residents' needs are met promptly, especially during busy periods?
- 5In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating with doctors?
- 6We noticed your facility is very well-maintained; how often are the common areas and resident rooms deep-cleaned to ensure a comfortable environment?
Personalized based on this facility's data
Key Review Excerpts
“It was a very hard decision to place our father in a memory care facility. Kori and Chelsey helped us every step of the way! They made us feel confident we made the right choice with Songbird.”
“My mother has been here for a couple weeks due to a broken hip. I have been very impressed with the quality of care she receives here at Songbird.”
“My mother is there for rehabilitation and the staff is horrible, can't even get the bed changed has to wait 2 hrs in a wet bed, push the call button and have to wait 2 hrs for someone to come.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Songbird Lodge has a concerning pattern of 25 deficiencies across multiple surveys, with 18 triggered by family complaints. The facility has repeatedly struggled with nursing staff training and competency, medication management, and care planning. While all issues show correction dates, recurring problems with nurse aide supervision and drug labeling across multiple surveys suggest ongoing challenges that families should carefully consider before placement.
Dec 11, 2025Complaint10
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Dec 11, 2025Routine4
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Dec 9, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 14, 2025Complaint2
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Sep 6, 2024Routine2
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Sep 6, 2024Complaint2
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Sep 6, 2024
$10,210
Ownership & Operations
Who Operates This Facility
West Wharton County Hospital District
for profit
BROWNWOOD IV ENTERPRISES, LLC
LORI MORAN
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 74 of 148
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit songbirdnursing.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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