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Nursing HomeMedicaid

Social Circle Nsg & Rehab Ctr

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

671 North Cherokee Road, Social Circle, GA 3002565 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 28 Google reviews

5
4
3
2
1
Social Circle Nsg & Rehab Ctr Nursing Home in Social Circle, GA — Street View
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What this means for your family

While some families report excellent therapy and compassionate care, the facility has recurring, serious reports of neglect and administrative silence. If you choose this facility, ensure you have a clear, written plan for therapy schedules and maintain a daily physical presence to monitor your loved one's hygiene and medical needs.

Google Reviews

Google Reviews

28 reviews on Google
Social Circle NSG & Rehab Ctr receives highly polarized feedback, with some families praising the facility as a compassionate, family-oriented environment, while others report severe neglect and communication failures. Critical concerns include reports of residents being left in soiled conditions, lack of promised therapy services, and significant difficulty reaching administrative staff. Prospective families should be aware of these inconsistencies in care quality and responsiveness.

Quality Themes

Tap a score for details
Food5.0Staff5.0Clean3.0Activities6.0MedsN/AMemoryN/AComms2.0Value2.0

Strengths

  • Compassionate and attentive nursing staff
  • Effective physical and occupational therapy teams
  • Small, family-oriented facility atmosphere

Concerns

  • Neglect of basic resident hygiene and care needs (mentioned by 3 reviewers)
  • Poor communication and lack of administrative responsiveness (mentioned by 3 reviewers)
  • Inconsistent or missing therapy services (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.02021(3)4.12022(9)5.02023(2)3.52024(4)3.12025(7)2.02026(4)

Distribution · 29 analyzed

5
15
4
1
3
0
2
2
1
11

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Since this is a smaller, family-oriented facility, how do you ensure each resident receives personalized attention for their daily hygiene and personal care needs?
  • 2We've heard great things about your therapy teams; how do you ensure that physical and occupational therapy sessions remain consistent and are never missed?
  • 3What is the best way for our family to stay in regular contact with the administration, and how do you handle updates regarding changes in a resident's condition?
  • 4Could you walk us through the protocol for handling medical emergencies or sudden changes in health during the overnight hours?
  • 5What kind of daily activities or social outings do you organize to help residents stay engaged with one another in such an intimate setting?
  • 6How does the facility manage cleaning schedules and daily upkeep to ensure a high standard of cleanliness in the resident rooms and common areas?

Personalized based on this facility's data


Key Review Excerpts

The therapy team is top-notch and really worked with him to get stronger every day. They treated him with kindness and patience, never rushing the process.

Memory care family member · 2025★★★★★

My uncle was here and he had sores on his legs that we had asked about multiple times , they let it get so bad that he went sepsis

Long-term resident's family · 2021★★☆☆☆

She had an occupational therapist and physical therapist come in Friday to talk to her. Was told she would get therapy 5 days a week. She hasn’t seen anyone since.

Rehab patient's family · 2024★★☆☆☆
Source: 28 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.44hrs
58%
Registered nurses for medical care
Total Nursing
3.32hrs
81%
All nurses + aides combined
Staff Turnover
47%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

8

measures

Worse Than Avg

9

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
GA
10.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.4%
Worse than Avg
Here
26.4%
US
19.4%
GA
16.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility85.7%
Worse than Avg
Here
85.7%
US
95.5%
GA
95.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility22.4%
Worse than Avg
Here
22.4%
US
14.4%
GA
15.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility23.4%
Worse than Avg
Here
23.4%
US
15.5%
GA
20.1%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility10.2%
Worse than Avg
Here
10.2%
US
4.9%
GA
5.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility69.1%
Worse than Avg
Here
69.1%
US
79.8%
GA
78.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility86.0%
Better than Avg
Here
86.0%
US
81.8%
GA
80.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
GA
2.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Near state avg (6.1)
5 complaint-triggered

Families have filed complaints that led to five recent deficiencies, indicating ongoing concerns about care quality at this facility. The most recurring issues involve medication management, infection control, and care planning, with problems appearing in multiple surveys showing a pattern of repeat violations. While all deficiencies show correction dates, the facility has struggled with consistent compliance across key areas including resident rights and safety systems.

May 29, 2025Complaint
5
0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

May 29, 2025Routine
2
0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Oct 29, 2023Routine
13
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Jul 21, 2022Routine
2
0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Social Circle Nsg & Rehab Ctr

Organization Type

for profit

Chain Affiliation

Chain Name

Cypress Skilled Nursing

Chain Size

7 facilities nationwide

Chain avg rating: 1.9/5 · Rank 4 of 8

Ownership & Management

Key personnel

Ovits, IsaacManaging Control - Governing BodyPatterson, DianneManaging Control - Governing BodyCypress Skilled Nursing LLCManagerBender, SaraManagerBobo, LatoyaManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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