Smp Health - St Raphael
Strong Medicare quality ratings; families often praise compassionate end-of-life care. Still worth an in-person visit.
based on 34 Google reviews
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What this means for your family
While some families report excellent end-of-life care and a welcoming atmosphere, recent reports of hygiene issues and staffing shortages are concerning. We strongly recommend scheduling a tour to specifically inspect the cleanliness of the rooms and asking management directly about their current staffing ratios and pest control protocols.
Google Reviews
Google Reviews
34 reviews analyzed“SMP Health - St. Raphael receives polarized feedback, with some families praising the compassionate end-of-life care and friendly staff, while others report serious concerns regarding facility maintenance and management responsiveness. While some visitors describe the environment as clean and welcoming, recent negative reports regarding hygiene issues and staffing challenges suggest a decline in consistency. Families should carefully weigh the positive experiences of long-term care against the specific complaints regarding administrative inflexibility and facility cleanliness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate end-of-life care
- Friendly and helpful nursing staff
- Clean and attractive facility environment
- Welcoming admission process
Concerns
- Understaffing leading to long wait times (mentioned by 2 reviewers)
- Management/Administrator inflexibility (mentioned by 2 reviewers)
- Hygiene and pest control issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's size of 170 residents, how do you ensure that staff members remain responsive to individual call lights during peak hours?
- 2Could you walk us through your current protocols for facility-wide cleanliness and pest management to ensure a comfortable living environment for residents?
- 3With the recent focus on improving communication, what is the best way for family members to stay updated on their loved one's daily care and any changes in their health status?
- 4How does the administrative team approach requests for flexibility in care plans or scheduling to ensure they meet the unique needs of each family?
- 5Can you describe the variety of social activities available for residents, and how you encourage participation for those who might be more reserved?
- 6In the event of a sudden medical change, what is your process for notifying family members and coordinating with the resident's primary physician?
Personalized based on this facility's data
Key Review Excerpts
“Mom was treated so much better than the assisted living place She suffered in in Moorhead . Admission person was awesome nice and very welcoming. The head nurse on her floor , third was awesome.”
“Thanks for taking great care of Edna in her final days.”
“The lack of staff members (cna's, nurses, etc) make for sometimes long wait times when the call light is put on or residents sitting at the dining tables for an ext”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering most deficiencies at this facility, with infection control being the most persistent problem across three separate surveys. Other recurring issues include resident rights violations, pain management failures, medication labeling problems, and food safety concerns. While all deficiencies show correction dates, the pattern of repeated infection control violations and high volume of complaint-driven citations suggests ongoing quality concerns that families should carefully consider.
Sep 24, 2025Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 8, 2024Complaint4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 16, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Sep 14, 2023Routine2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Ownership & Operations
Who Operates This Facility
Smp Health - St Raphael
nonprofit
Chain Affiliation
Smp Health
5 facilities nationwide
Chain avg rating: 4.8/5 · Rank 1 of 5 (Best)
Ownership & Management
Owners
Sisters of Mary of the Presentation Health System
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit smphealth.org
Medicare data downloads
Original nursing home datasets
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