Smp Health - St Catherine North
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 46 Google reviews
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What this means for your family
This facility is highly regarded for its clean environment and compassionate staff, particularly in memory care. While overall sentiment is very positive, we recommend asking management about their current staffing ratios to ensure your loved one's needs will be met consistently.
Google Reviews
Google Reviews
46 reviews on Google“SMP Health - St. Catherine North is consistently praised by families for its compassionate, attentive staff and clean, well-maintained environment. While the majority of feedback is highly positive regarding the quality of care, potential residents should be aware of isolated concerns regarding staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Welcoming and home-like environment
- Strong memory care support
Concerns
- Inadequate staffing levels (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's strong focus on memory care, what specific enrichment activities are available to keep residents engaged throughout the day?
- 2How do you ensure consistent, personalized attention for residents during peak hours to maintain the high standard of care your team is known for?
- 3With a 4-star rating in staffing, how do you manage shift transitions to ensure that residents always have the support they need?
- 4Could you walk me through your protocol for handling medical emergencies and how you keep families informed during those critical moments?
- 5What steps are taken to maintain the clean and home-like environment that many families have praised about St. Catherine North?
- 6How do you address and resolve any minor operational concerns to ensure the facility continues to provide a safe and comfortable living space for all 125 residents?
Personalized based on this facility's data
Key Review Excerpts
“The staff at SMP have been amazing with my father in memory care. They truly care about their residents.”
“I came to the Rose Wood to visit my aunt she's been there for many years she had a stroke and they take very very good care of her it's a wonderful place the People Are Awesome everyone I met were absolutely lovely”
“Recently place my husband in a private room at their facility and love it. The room is very large with a large bathroom and shower. It is a comfortable place for family to visit with my husband during his final days.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to 4 deficiencies, with recent 2024 concerns about medication management and food safety alongside ongoing issues with accident prevention that have persisted across multiple surveys since 2022. The facility shows recurring problems in resident safety, care assessments, and fire safety systems, though the provider has correction dates for all identified issues.
Feb 11, 2026Routine4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Oct 17, 2024Complaint3
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Oct 17, 2024Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
May 21, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 21, 2023Routine4
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Federal Penalties
Fine
May 21, 2024
$6,168
Ownership & Operations
Who Operates This Facility
Smp Health - St Catherine North
nonprofit
Chain Affiliation
Smp Health
5 facilities nationwide
Chain avg rating: 4.8/5 · Rank 5 of 5 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit smphealth.org
Medicare data downloads
Original nursing home datasets
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