Silverwood Post Acute
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based on 50 Google reviews
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What this means for your family
This facility offers strong physical therapy and a welcoming admissions process that can help ease the transition for rehab patients. However, families must be extremely vigilant regarding hygiene and medication timing, as multiple reviewers have documented instances of significant neglect and slow response to call lights.
Google Reviews
Google Reviews
50 reviews analyzed“Families may find comfort in the facility's highly praised rehabilitation and physical therapy teams, as well as several dedicated nursing staff members. However, there are serious, recurring reports of neglect regarding hygiene, medication delays, and inadequate staffing during critical moments. While some patients report excellent recovery, others have experienced significant issues with food quality and basic personal care.”
Quality Themes
Tap a score for detailsStrengths
- Skilled physical and occupational therapy teams
- Kind and attentive admissions and administrative staff
- Effective rehabilitation and discharge planning
- Friendly and personable nursing assistants
Concerns
- Inadequate hygiene and personal care (e.g., patients left unbathed or in soiled clothing) (mentioned by 3 reviewers)
- Staffing shortages leading to slow response times for patient needs (mentioned by 2 reviewers)
- Poor food quality and dietary errors (mentioned by 3 reviewers)
- Issues with facility cleanliness and odors (mentioned by 2 reviewers)
Rating Trends
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Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; how do you work with families to set specific rehabilitation goals for a resident?
- 2What steps are in place to ensure that personal hygiene and regular bathing schedules are consistently met for every resident?
- 3Could you tell us more about the dining experience, specifically how you ensure dietary requirements are accurate and that food quality remains high?
- 4How does the nursing staff manage medication administration to ensure there are no errors or delays in care?
- 5What is the protocol for responding to urgent medical needs or emergencies during the overnight hours?
- 6What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The nursing team was great and she is now at home with family. We feel blessed that their team is on top of their game.”
“My 90 yr old grandma was left naked on a plastic mattress with no blankets or covering. She was literally crying in agony from pain and hadn’t been given her pain medication.”
“The facility itself was welcoming and had such a positive atmosphere. Every staff member we interacted with was friendly, helpful, and genuinely kind”
Inspection History
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Feb 25, 2026ComplaintCleanReport
The complaint survey was conducted on October 10, 2025, with the investigation of intake #00160019, and 00160034. There were no deficiencies cited:
Oct 10, 2025ComplaintCleanReport
The complaint survey was conducted on October 10, 2025, with the investigation of intake # 00142657. There were no deficiencies cited:
Aug 13, 2025Other
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Jun 10, 2025ComplaintCleanReport
The investigation of Complaints 00132649, 00132526, and 00132168 was conducted on June 10, 2025, There were no deficiencies cited.
May 14, 2025ComplaintCleanReport
The complaint survey was conducted on May 14, 2025, with the investigation of intake #: 00130087, 00129907, and 00130131. There were no deficiencies cited:
Apr 22, 2025ComplaintCleanReport
The complaint survey was conducted on April 22, 2025 through April 24, 2025 of the following complaint #'s 00126060, 00126470, AZ00206517, AZ00206511, AZ00220082, AZ00206355 and AZ00218036. There were no deficiencies cited.
Mar 5, 2025Complaint
The complaint survey was conducted on March 5, 2025 of the following complaint #'s AZ00223376, 00109217 and 00120859. The following deficiencies were cited.
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Jan 24, 2025ComplaintCleanReport
A complaint survey was conducted on ____________ for the investigation of intake # ______________. There were no deficiencies cited.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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