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Assisted Living

Silver Star Assisted Living

Families consistently rate this highly — reviewers highlight attentive and compassionate staff. Schedule a visit to confirm the fit.

1851 West Behrend Drive, Tonto Vista · Phoenix, AZ 85027Licensed & Active
Google rating
4.9/5

based on 34 Google reviews

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What this means for your family

Silver Star is an excellent choice for families seeking a personalized, home-like environment where the owner is deeply involved in resident care. While the facility consistently receives high marks for cleanliness and staff compassion, you should specifically inquire about their protocols for resident hygiene and daily engagement to ensure standards are maintained during all shifts.

Google Reviews

Google Reviews

34 reviews analyzed
Silver Star Assisted Living is highly regarded by families for its warm, family-like atmosphere and the hands-on leadership of the owner, Leah. While the vast majority of reviewers praise the attentive staff and clean environment, one critical review raised serious concerns regarding resident hygiene and lack of engagement during a specific period.

Quality Themes

Tap a score for details
Food5.0Staff9.0Clean9.0ActivitiesN/AMedsN/AMemoryN/AComms9.0ValueN/A

Strengths

  • Attentive and compassionate staff
  • Clean and well-maintained facility
  • Hands-on ownership and advocacy
  • Family-oriented, welcoming environment

Concerns

  • Issues with resident hygiene and lack of stimulation

Rating Trends

Tap a year to see what changed

2345.02022(12)5.02023(4)4.32024(7)5.02025(3)5.02026(4)

Distribution

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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1It is wonderful to see how much care goes into keeping the facility so clean and well-maintained; what is your routine for ensuring the common areas stay this inviting?
  • 2We noticed how much the owners seem to personally advocate for the residents here; how involved are the owners in the day-to-day care and resident well-being?
  • 3What kind of daily activities or social programs do you have in place to ensure residents stay mentally active and engaged throughout the week?
  • 4How do you ensure that personalized hygiene and grooming needs are met consistently for every resident?
  • 5In the event of a medical emergency during the night, what is the specific protocol for getting my parent the care they need?
  • 6The staff seems incredibly compassionate in everything we've seen so far; how do you foster that family-oriented culture among your team members?

Personalized based on this facility's data


Key Review Excerpts

Our great grandmother Has been here for 18 months now. She was adamant that she really did not want to go into assisted living and we were very worried about how she would transition. After six weeks, exactly how Leah (the owner) told us, grandma considered Silver Star her new home.

Long-term resident's family · 2026★★★★★

Leah and her team brought my mother and I to ease once they introduced us to everyone, showed us around the house, and treated us like family. The entire household becomes an extension of family.

Resident's family · 2022★★★★★

While my mom's time was short, the owner is super on top of everything. She took care of everything from doctors, to ordering supplies and helping with hospice care and much more.

Hospice patient's family · 2024★★★★
Source: 34 Google reviews

State Inspection History

State Inspections

Source: AZ State Licensing Agency

3total
1deficiencies
Apr 1, 2025Complaint
CleanReport

No deficiencies were found during the on-site investigation of complaint 00125646 conducted on April 1, 2025.

Dec 27, 2024Complaint
CleanReport

An on-site investigation of complaint AZ00221079 was conducted on December 27, 2024, and no deficiencies were cited.

Oct 25, 2023Complaint

The following deficiencies were found during the on-site compliance inspection and investigation of complaint AZ00200761 conducted on October 25, 2023:

If an assisted living facility provides medication administration, a manager shall ensure that:R9-10-816.B.3.bCorrected Oct 25, 2023

Based on record review, observation, and interview, the manager failed to ensure medication administered to a resident was administered in compliance with a medication order, for one of two sampled residents. Findings include: 1. A review of R1's medical record revealed a medication order dated October 25, 2023 for "Dicyclomine 10 mg (milligrams), 1 cap four times a day." 2. A review of R1's medical record revealed a medication administration record (MAR) dated October 2023. The MAR reflected R1 was administered one capsule of "Dicyclomine 10 mg" three times a day. 3. The Compliance Officer observed R1's medication organizer, which contained "Dicyclomine" in the morning, noon, and bedtime slots. 4. In an interview, E1 reviewed and acknowledged R1's "Dicyclomine" was not administered according to the medication order in R1's medical record.

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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