Silver Springs at East Norriton

The Wellness Director's office and a computer containing resident records were left unlocked, unattended, and accessible to unauthorized individuals.

Multiple direct care staff members failed to receive required annual training topics, including medication self-administration, dementia care, and safe management techniques.

A newly hired staff member did not have a criminal background check completed until after their hire date.

The home failed to report a resident physical altercation incident within the required 24-hour timeframe and submitted an incomplete report lacking the incident date, submission date, and time.

Staff were observed providing incontinence care in a hasty and rough manner while audibly complaining about the resident's needs.

The 1st floor Wellness office was found unlocked with resident charts unattended and accessible on shelves.

A resident-home contract was not signed by the administrator or an administrator designee.

A staff member treated a resident disrespectfully and used unprofessional language regarding a change in shower schedule.

The home failed to report an incident involving unprofessional staff behavior and the disposal of a resident's shower sign to the Department within 24 hours.

The home failed to report an incident or condition to the Department within the required 24-hour timeframe.

The home failed to suspend or implement a supervision plan for a staff member suspected of multiple thefts from residents.

A resident's medical evaluation failed to include the medication regimen, contraindicated medications, and side effects.

Resident records did not contain a signed statement acknowledging receipt of resident rights and complaint procedures.

The resident-home contracts for several residents were not signed by the residents.

Discrepancy noted between blood sugar readings recorded on the MAR and the actual reading present on the resident's glucometer.

Staff failed to use positive interventions, instead using physical force and aggressive verbal posturing during a resident's combative behavior.

The resident's record was missing documentation of a reportable incident.

A staff member was observed forcibly leading a resident by the arm and striking the resident in the chest with their arm.

A staff member was overheard on a walkie-talkie making disrespectful comments regarding their pay compared to the resident while providing care.

A resident without a primary diagnosis of dementia was residing in the secured dementia care unit and was unable to use the magnetic lock code to exit freely.