Silver City Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 53 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- High staff turnover (52%)
- High RN turnover (60%)
Below average in NM · Below recommended RN staffing · $21,200 in fines
What this means for your family
Silver City Care Center is highly regarded for its clean environment and compassionate, friendly staff, making it a strong contender for those prioritizing a welcoming atmosphere. However, families should be proactive in monitoring dietary needs and should inquire about staffing ratios to ensure their loved one receives timely assistance, especially during weekends.
Google Reviews
Google Reviews
53 reviews on Google“Silver City Care Center receives high praise for its friendly, compassionate staff and clean, well-maintained environment. While many families express deep gratitude for the care their loved ones receive, some report concerns regarding understaffing, slow response times, and inconsistent food quality. Families should be aware that experiences can vary, particularly regarding the responsiveness of care during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and compassionate nursing staff
- Clean and well-maintained facility
- Effective rehabilitation services
- Efficient and organized check-in process
Concerns
- Understaffing leading to slow response times (mentioned by 4 reviewers)
- Inconsistent food quality and preparation (mentioned by 3 reviewers)
- Difficulty accessing medical records or lab results (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 60 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much care the team puts into responding to feedback from families; how do you use that communication to improve the resident experience?
- 2We noticed the facility is very well-maintained; what is your routine for ensuring the common areas and resident rooms stay clean and comfortable?
- 3How does the dining team work to ensure meals are both nutritious and consistent in quality for every resident?
- 4With the focus on rehabilitation services, how do you coordinate therapy sessions to ensure they don't interfere with a resident's rest?
- 5What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 6How do you ensure that staff members are able to respond quickly to call lights, especially during busier shifts?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Silver City Care Center are very helpful, kind, and friendly. My mother was there for about three years and my father has been there for about the past year. The attention given to my parents goes above and beyond.”
“My wife has been in Memory Care for one year today 6/4/2024. They take good care of her and most of the staff are very kind and helpful. Access to medical records is not easy and nursing staff has some difficulties getting lab results.”
“It's short staffed, as are All these types of places, but the Staff does their Best to compensate for it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Silver City Care Center has significant concerns with 31 complaints filed by families over 9 surveys. The facility shows recurring problems with care planning, food safety, and equipment maintenance that persist across multiple years. While all deficiencies show correction dates, the pattern of repeated issues in the same areas - including a recent high-severity abuse response violation - suggests ongoing operational challenges families should carefully evaluate.
Jan 13, 2026Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Nov 7, 2025Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Aug 27, 2025Complaint4
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jan 28, 2025Complaint8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 19, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jul 23, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Jan 28, 2025
$21,200
Payment Denial
Jan 28, 2025
33-day denial
Ownership & Operations
Who Operates This Facility
Silver City Care Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 125 of 188
Ownership & Management
Owners
Genesis Omg Operations LLC
Owner · Organization
Gen Operations I LLC
Owner (parent company) · Organization
Gen Operations II LLC
Owner (parent company) · Organization
Genesis Healthcare INC
Owner (parent company) · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Genesis Holdings LLC
Owner (parent company) · Organization
Sun Healthcare Group INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.