Signature Healthcare of Rogersville
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 56 Google reviews
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What this means for your family
While many families report a warm, family-like environment and effective rehabilitation, there is a recurring pattern of serious complaints regarding night-shift staffing and medication management. We strongly recommend that you visit during off-hours and ask specifically about the nurse-to-patient ratio and the facility's protocol for medication administration to ensure your loved one's safety.
Google Reviews
Google Reviews
56 reviews on Google“Signature Healthcare of Rogersville receives highly polarized feedback, with many reviewers praising the staff as compassionate and family-like, while others report severe lapses in basic care. Critical concerns include reports of understaffing, medication administration errors, and poor responsiveness to resident needs, particularly during night shifts. Families considering this facility should carefully weigh the positive experiences of long-term residents against the serious allegations of neglect and communication failures.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Strong rehabilitation therapy programs
- Clean and well-maintained facility environment
- Personable leadership and administrative staff
Concerns
- Severe understaffing leading to delayed response times (mentioned by 4 reviewers)
- Medication management and administration errors (mentioned by 3 reviewers)
- Poor communication regarding medical status and care plans (mentioned by 3 reviewers)
- Inadequate dietary management for diabetic or specific needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2Given the current staffing levels, what specific protocols do you have in place to ensure residents receive timely assistance when they press their call lights?
- 3Can you walk me through your process for medication administration and how you double-check for accuracy to ensure residents receive the correct dosages on time?
- 4For residents with specific dietary needs like diabetes, how do you coordinate with the kitchen to ensure their meals are consistently monitored and appropriate?
- 5Since your rehabilitation program is a noted strength, how do you integrate those therapy goals into the resident's daily routine and social activities?
- 6How do you keep families updated on changes in a loved one's medical status, and what is the best way for us to reach the care team if we have questions about a care plan?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Signature was always eager to help to ensure he was comfortable and well taken care of. During his passing, they were polite and respectful to the family.”
“My grandfather was there for less than a week for rehab and he fell out of his wheelchair and busted his head open and they just put a bandaid on him and didn't clean the blood off of his face.”
“My sister was in this facility and was treated horribly. They were understaffed and would leave her on the toilet for a hour. She had a decubiti and it was made worse.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a pattern of recurring fire safety and building code violations, with kitchen fire protection issues appearing in all three surveys (2018, 2019, 2022) and exit door problems in two surveys. While all deficiencies were corrected, the repeated safety violations suggest ongoing maintenance challenges that families should discuss during visits.
Jan 22, 2026Routine2
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Sep 8, 2022Routine4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Aug 20, 2019Routine3
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Ownership & Operations
Who Operates This Facility
Signature Healthcare of Rogersville
for profit
Chain Affiliation
Signature Healthcare
68 facilities nationwide
Chain avg rating: 3.0/5 · Rank 6 of 70 (Best)
Ownership & Management
Owners
Lp Cr Holdings LLC
Owner · Organization
Agemo Holdings LLC
Owner (parent company) · Organization
Jjla LLC
Owner (parent company) · Organization
Lpsnf II LLC
Owner (parent company) · Organization
Wheaten LLC
Owner (parent company) · Organization
Steier III, Elmer
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit shcofrogersville.com
Medicare data downloads
Original nursing home datasets
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