Signature Healthcare of Memphis
Strong Medicare quality ratings; families often praise highly effective and professional physical/occupational therapy team. Still worth an in-person visit.
based on 164 Google reviews
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What this means for your family
While the therapy department is consistently praised for helping patients regain mobility, families should be aware of significant, recurring reports of neglect and poor nursing responsiveness. If you choose this facility, maintain a very active presence, monitor hygiene and medication administration daily, and ensure you have a clear, written plan for communication with the nursing staff.
Google Reviews
Google Reviews
164 reviews on Google“Signature Healthcare of Memphis receives highly polarized feedback, with many reviewers praising the therapy department for helping patients regain mobility, while others report severe neglect and poor communication. Families frequently cite concerns regarding inconsistent nursing care, hygiene standards, and a lack of responsiveness from staff. While some residents feel well-cared for and supported, others describe a facility where basic needs are ignored, particularly during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective and professional physical/occupational therapy team
- Compassionate and attentive individual staff members
- Strong communication from specific social services and administrative staff
- Successful rehabilitation outcomes for many patients
Concerns
- Neglect of basic hygiene and patient cleanliness (mentioned by 9 reviewers)
- Unprofessional, rude, or dismissive nursing and CNA staff (mentioned by 8 reviewers)
- Poor communication with families and lack of responsiveness to concerns (mentioned by 6 reviewers)
- Slow response times to call lights and patient needs (mentioned by 4 reviewers)
- Inadequate staffing or lack of medical oversight on weekends/evenings (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 167 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you incorporate that family input into your daily operational improvements?
- 2Given the importance of hygiene for my loved one's comfort, what specific protocols and daily checklists do you have in place to ensure consistent cleanliness in resident rooms?
- 3With the current staffing levels, what is your facility's process for ensuring call lights are answered promptly, especially during evening and weekend shifts?
- 4Since your rehabilitation team is highly regarded, how do you ensure that same level of attentive, compassionate care is maintained by the nursing and CNA staff during routine daily activities?
- 5How do you keep families updated on changes in a resident's medical condition, and what is the best way to ensure we receive timely responses to our specific questions?
- 6What does the daily social and activity schedule look like for residents, and how do you encourage participation for those who may be less mobile?
Personalized based on this facility's data
Key Review Excerpts
“The rehab was a great department to work with. They were all excellent. I had no idea that were the heart of the facility.”
“I saw staff also yell at patients for merely pressing their little help buttons. The facility is a 2 on a good day and for the most part a ONE.”
“My mom sat in feces 4 hours I had to go to the facility and notify a social worker. When I got there she had not been cleaned up, the social worker had to help get it done.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to 5 deficiencies, including concerns about care quality, safety supervision, and patient privacy. The facility shows recurring issues with medication management, nutrition and hydration, and infection control across multiple surveys from 2018 to 2023. While all deficiencies have been corrected according to provider reports, the pattern of complaint-triggered violations and repeated problems in core care areas suggests families should carefully evaluate current conditions.
Nov 21, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 17, 2023Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 27, 2022Routine2
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 9, 2019Routine3
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 12, 2018Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Signature Healthcare of Memphis
for profit
Chain Affiliation
Signature Healthcare
68 facilities nationwide
Chain avg rating: 3.0/5 · Rank 27 of 70
Ownership & Management
Owners
Lp Cr Holdings LLC
Owner · Organization
Agemo Holdings LLC
Owner (parent company) · Organization
Jjla LLC
Owner (parent company) · Organization
Lpsnf II LLC
Owner (parent company) · Organization
Wheaten LLC
Owner (parent company) · Organization
Steier III, Elmer
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
164 reviews from families & visitors
Official Website
Visit shcofmemphis.com
Medicare data downloads
Original nursing home datasets
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