Signature Healthcare of Hartford Rehab & Wellness
Strong Medicare quality ratings; families often praise warm, family-like atmosphere. Still worth an in-person visit.
based on 40 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate staff and effective rehabilitation services, making it a strong contender for recovery. However, because there are isolated reports of nursing lapses and lost items, we recommend that families maintain regular, unannounced visits and clearly label all personal belongings upon admission.
Google Reviews
Google Reviews
40 reviews analyzed“Signature Healthcare of Hartford generally receives high praise for its warm, family-like atmosphere and attentive staff who prioritize resident well-being. While many families report excellent rehabilitation outcomes and a clean environment, there are isolated but serious concerns regarding nursing responsiveness, cleanliness in specific rooms, and the handling of personal belongings. Families should be aware that while the majority of feedback is glowing, there are occasional reports of lapses in basic care standards.”
Quality Themes
Tap a score for detailsStrengths
- Warm, family-like atmosphere
- Attentive and compassionate nursing staff
- Effective physical therapy and rehabilitation
- Clean, odor-free facility environment
Concerns
- Inadequate nursing responsiveness and neglect of basic hygiene (mentioned by 2 reviewers)
- Loss of resident personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With a 3-star staffing rating from CMS, what specific steps are you taking to ensure that residents receive prompt attention when they need assistance?
- 3Some families have expressed concerns regarding the consistency of hygiene care; could you walk me through your daily routine for ensuring resident comfort and cleanliness?
- 4To help us feel more at ease, what protocols do you have in place to track and secure resident personal belongings?
- 5Given your strong reputation for physical therapy, how do you integrate those rehabilitation goals into the residents' daily social and activity schedules?
- 6In the event of a medical emergency, how quickly can you transition a resident to higher-level care, and how is the family notified during that process?
Personalized based on this facility's data
Key Review Excerpts
“Every time that he created a new challenge for the staff, they met it head on, and addressed the situation to make the environment safe for him again.”
“The staff did not wait for him to have a problem they were good at anticipating his needs. They all seemed to go that extra step to see to his emotional and physical well being.”
“The night shift staff in his hall are great with my grandpa. He can be quite stubborn when he wants to be, he doesn't mean to be, he has alzheimer's. Night shift, especially Maria and Hannah, know just how to handle him to get him to cooperate!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a moderate inspection record with 5 deficiencies across 2 surveys, all corrected by the provider. The most recent 2025 survey identified issues with medication management and care planning, while a 2019 survey found problems with resident rights and infection control. No complaints were filed by families, and the gap between surveys suggests generally acceptable performance with specific areas needing attention.
Jul 3, 2025Routine3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Feb 14, 2019Routine2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Signature Healthcare of Hartford Rehab & Wellness
for profit
Chain Affiliation
Signature Healthcare
71 facilities nationwide
Chain avg rating: 3.0/5 · Rank 19 of 70
Ownership & Management
Owners
Shc Lp Holdings LLC
Owner · Organization
Asbr Holdings LLC
Owner (parent company) · Organization
Jjla LLC
Owner (parent company) · Organization
Lpsnf LLC
Owner (parent company) · Organization
Wheaten LLC
Owner (parent company) · Organization
Steier III, Elmer
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit shcofhartford.com
Medicare data downloads
Original nursing home datasets
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