Signature Healthcare at Jackson Manor Rehab and We
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 44 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (74%)
- High RN turnover (79%)
Below average in KY · Meets national RN staffing standard · Very high staff turnover · Below chain average · No penalties on record · Very few deficiencies
What this means for your family
This facility is highly regarded for its cleanliness and engaging activities, making it a pleasant environment for many residents. However, families should be aware of recent reports regarding inconsistent meal quality and potential staffing shortages; we recommend verifying current staffing ratios and dietary oversight during your tour.
Google Reviews
Google Reviews
44 reviews analyzed“Signature Healthcare at Jackson Manor receives high praise for its clean environment, friendly staff, and engaging activities. However, some families have raised concerns regarding organizational issues, staffing shortages, and poor meal quality.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Compassionate and attentive nursing staff
- Engaging activities and events
- Excellent physical therapy team
Concerns
- Staffing shortages leading to poor care quality (mentioned by 2 reviewers)
- Poor meal quality and inadequate nutrition (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's smaller size of 51 residents, how do you ensure consistent, personalized attention for each individual throughout the day?
- 2I noticed that staffing levels are a primary focus for your team; how do you manage daily care tasks to ensure residents' needs are met promptly during peak hours?
- 3I've read that your physical therapy team is highly regarded; could you explain how they coordinate with the nursing staff to support a resident's recovery plan?
- 4Some families have shared feedback regarding the dining experience; what steps are you taking to improve meal variety and ensure residents are receiving the nutrition they need?
- 5I appreciate that you actively engage with families online; how do you typically communicate with us regarding any changes in a resident's health or daily wellbeing?
- 6With your active calendar of events, what are some of the most popular activities that help residents stay connected and social within the community?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff-food service, housekeeping, all levels of care nurses were friendly and helpful but most important they talk to the patients.”
“I am very disappointed at what I have seen at this facility in the last 30 days. I would hope that there can be An improvement, I don't know if it is because of the facility is short on staff, but I feel that there must be improvement and quickly!”
“They bring my dad a piece of toast with a spoon full of syrup for breakfast. And for dinner they have home one hotdog Wiener and a piece of bread”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems with nursing staffing and food safety across multiple years, though families have filed complaints about resident protection and accident prevention. The most persistent issues involve inadequate nursing coverage, food handling violations, and care planning deficiencies that have reappeared in surveys from 2019 to 2025. While all violations show correction dates, the pattern of repeated staffing and dietary problems suggests ongoing operational challenges that families should discuss directly with administrators.
May 2, 2025Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Dec 21, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 20, 2023Complaint3
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 25, 2020Routine7
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 28, 2019Routine6
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Ownership & Operations
Who Operates This Facility
Signature Healthcare at Jackson Manor Rehab and We
for profit
Chain Affiliation
Signature Healthcare
71 facilities nationwide
Chain avg rating: 3.0/5 · Rank 51 of 70
Ownership & Management
Owners
Shc Lp Holdings LLC
Owner · Organization
Asbr Holdings LLC
Owner (parent company) · Organization
Jjla LLC
Owner (parent company) · Organization
Lpsnf LLC
Owner (parent company) · Organization
Wheaten LLC
Owner (parent company) · Organization
Steier III, Elmer
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit shcatjacksonmanor.com
Medicare data downloads
Original nursing home datasets
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