Signature Healthcare at Heritage Hall Rehab & Well
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 86 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (4 vs median 2.0)
Bottom 25% in KY · Meets national RN staffing standard · Above average staffing · Worst in SIGNATURE HEALTHCARE chain · $185,227 in fines
What this means for your family
While the facility has a strong reputation for rehabilitation and therapy, the recent reports of medical neglect and poor weekend oversight are significant red flags. We strongly advise families to conduct unannounced visits during weekends and to maintain a very active role in monitoring medication and health status.
Google Reviews
Google Reviews
86 reviews analyzed“Signature Healthcare at Heritage Hall receives polarized feedback, with many reviewers praising the staff's warmth and the effectiveness of the therapy department. However, recent negative reviews highlight serious concerns regarding medical neglect, including delayed response to stroke symptoms, medication management issues, and poor communication during weekends. Families should carefully weigh the positive testimonials about daily care against these critical reports of safety and oversight failures.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and therapy team
- Warm, family-oriented atmosphere
- Engaging activities and quality of life programming
- Clean and well-maintained facility
Concerns
- Serious medical neglect and delayed response to health emergencies (mentioned by 3 reviewers)
- Medication management and theft issues (mentioned by 2 reviewers)
- Poor weekend staffing and lack of communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a strong reputation for therapy and activities; could you walk me through a typical week of programming for residents?
- 2Given that medication management is a top priority for our family, what specific protocols do you have in place to ensure accuracy and prevent any potential issues?
- 3I see that you are quite active in responding to family feedback online; how do you typically handle communication with families when a resident has a change in health status or a medical concern?
- 4With the CMS health inspection ratings being lower than the staffing ratings, what specific improvements or changes have you implemented recently to address the clinical care environment?
- 5Since some families have expressed concerns about response times during weekends, could you explain how your staffing levels and oversight differ on Saturdays and Sundays compared to the rest of the week?
- 6How does your nursing team coordinate with the rehab staff to ensure that medical emergencies are identified and addressed promptly, especially during non-peak hours?
Personalized based on this facility's data
Key Review Excerpts
“The staff and therapy team worked together to get her out of her wheelchair and walking with a walker in less than 3 weeks.”
“My grandpa was a long term patient here and suffered a stroke on a SUNDAY and was left untreated for 5 DAYS until he was sent to the hospital on FRIDAY.”
“Nursing staff is great to my mom and that's all that matters but they need a new cook”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of family complaints that triggered serious deficiency findings in 2023, including issues with resident protection and care planning. The most recurring problems involve care planning and assessment, medication management, and resident protection from abuse or neglect. While all deficiencies show correction dates, the facility has faced multiple complaints from families reporting safety and care concerns, suggesting potential ongoing challenges with quality oversight.
Jul 31, 2025Routine4
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 29, 2023Complaint9
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Oct 28, 2021Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 21, 2019Routine5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Sep 29, 2023
$185,227
Payment Denial
Sep 29, 2023
21-day denial
Ownership & Operations
Who Operates This Facility
Signature Healthcare at Heritage Hall Rehab & Well
for profit
Chain Affiliation
Signature Healthcare
71 facilities nationwide
Chain avg rating: 3.0/5 · Rank 70 of 70 (Worst)
Ownership & Management
Owners
Shc Lp Holdings LLC
Owner · Organization
Asbr Holdings LLC
Owner (parent company) · Organization
Jjla LLC
Owner (parent company) · Organization
Lpsnf LLC
Owner (parent company) · Organization
Wheaten LLC
Owner (parent company) · Organization
Steier III, Elmer
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
86 reviews from families & visitors
Official Website
Visit shcatheritagehall.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.