Sienna Hills Nursing & Rehabilitation
Strong Medicare quality ratings; families often praise attentive and caring nursing staff. Still worth an in-person visit.
based on 9 Google reviews
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What this means for your family
This facility is highly regarded for its attentive staff and quality of care, making it a strong candidate for families prioritizing human connection. While the building is noted as being outdated, the positive feedback regarding the clinical and support staff suggests that the quality of care remains a priority.
Google Reviews
Google Reviews
9 reviews on Google“Sienna Hills Nursing & Rehabilitation receives praise for its attentive and caring staff, with family members noting that the team goes above and beyond to ensure resident comfort. While the facility is described as having a homey atmosphere and scratch-made meals, some reviewers have pointed out that the building appears outdated.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring nursing staff
- High-quality, scratch-made meals
- Strong coordination between therapists and case management
Concerns
- Facility infrastructure is outdated
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the scratch-made meals here; could you tell us more about the daily dining experience and how much input residents have in the menu?
- 2With the recent inspections, what specific steps is the facility taking to improve staffing levels and ensure consistent care for every resident?
- 3How do the therapists and case management team work together to coordinate a personalized rehabilitation plan for a resident?
- 4Could you describe the protocol for handling medical emergencies or sudden changes in health during the overnight hours?
- 5What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
- 6Since the facility has a more classic feel, how are you addressing any maintenance or infrastructure updates to ensure a comfortable environment?
Personalized based on this facility's data
Key Review Excerpts
“My parents have both been in and out of skilled nursing the past year and this is by far the most attentive and caring staff we’ve experienced. From the nurses to the aides to therapists and case management, all very much appreciated.”
“Wonderful staff they do the best they can to makes residents feel comfortable! Meals are made from scratch! Only thing is it’s a little outdated but, having a great staff means more to me than paint color.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed reports leading to complaint investigations, including a concerning allegation of abuse/neglect in 2023, though all issues have been corrected. The facility shows recurring problems with fire safety systems, resident rights (particularly safe environment standards), and care planning that persist across multiple surveys from 2020 to 2025, suggesting ongoing operational challenges despite corrections.
Apr 2, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Feb 20, 2025Complaint2
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Services Deficiencies
Meet other general requirements that are deficient.
Feb 6, 2025Routine17
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 18, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Aug 30, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 1, 2022Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Sienna Hills Nursing & Rehabilitation
for profit
Chain Affiliation
Hillstone Healthcare
12 facilities nationwide
Chain avg rating: 3.1/5 · Rank 14 of 14 (Worst)
Ownership & Management
Owners
Bunner, Michael
Owner (parent company)
Mallett, Christopher
Owner (parent company)
Parsons, Benjamin
Owner (parent company)
Sprenger, Mark
Owner (parent company)
Sprenger, Timothy
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
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Medicare data downloads
Original nursing home datasets
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