Shoreside Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 133 Google reviews
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What this means for your family
While many families report a clean environment and friendly staff, the facility has a history of serious, recurring complaints regarding communication and responsiveness. We strongly advise you to visit in person during off-hours or weekends to observe staffing levels and to ask specifically how they handle medication management and urgent patient needs.
Google Reviews
Google Reviews
133 reviews on Google“Shoreside Health and Rehabilitation Center receives highly polarized feedback, with many families praising the cleanliness and friendliness of the staff, while others report severe neglect and communication failures. While some visitors highlight a warm, attentive environment, multiple reviewers have raised critical concerns regarding patient hygiene, medication errors, and a lack of responsiveness from nursing staff. Families considering this facility should be aware of the inconsistency in care quality and the potential for significant lapses in communication.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and welcoming nursing staff
- Engaging activities for residents
- Responsive administrative support for some families
Concerns
- Poor communication and difficulty reaching staff by phone (mentioned by 5 reviewers)
- Lack of responsiveness to patient needs (call buttons/assistance) (mentioned by 6 reviewers)
- Inconsistent or poor hygiene and sanitation (mentioned by 4 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- Understaffing, especially on weekends and nights (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 140 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that you have a 5-star CMS rating for health inspections, what specific protocols do you have in place to ensure that high standard of cleanliness and hygiene is maintained consistently throughout the day?
- 2I noticed that communication is a top priority for families; what is the best way for us to get timely updates from the nursing staff, especially during evening or weekend hours?
- 3Could you walk me through your process for medication management and how you ensure accuracy, particularly during shift changes?
- 4With the current staffing levels, how do you ensure that call buttons are answered promptly and that residents receive the assistance they need in a timely manner?
- 5I see that you actively engage with families through your online review responses; how do you incorporate that feedback into your daily operations to improve the resident experience?
- 6What does a typical daily schedule look like for residents in your memory care wing, and how do you tailor those activities to individual needs?
Personalized based on this facility's data
Key Review Excerpts
“The staff is very professional , attentive and genuinely concerned about their patients wellbeing. I highly recommend them.”
“My brother came over from the hospital to this facility onThursday, same day he was in distress and in painand nobody came to assist him, my brother call me 3 times in the middle of the night, so I can called them to come to his room, nobody answered”
“They are horrid! i used to be nurse so thank GOD! they gave me the wrong medicine and wrond dose several times. the longer u stay there. the new management is good but nobody communicates with each other so nothing gets done.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 23 deficiencies across multiple surveys, with families filing complaints about nutrition staffing and privacy issues. The most frequent problems involve resident rights violations, nutrition and dietary services, and medication management. While most deficiencies show correction dates, issues with resident privacy recurred in both 2022 and 2024, and one medical records deficiency from September 2024 remains under correction, suggesting some persistent compliance challenges.
Sep 26, 2025Routine1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 6, 2024Routine3
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jun 6, 2024Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Oct 2, 2023Complaint1
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Dec 22, 2022Routine17
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Ownership & Operations
Who Operates This Facility
Shoreside Health and Rehabilitation Center
for profit
Chain Affiliation
Onyx Health
11 facilities nationwide
Chain avg rating: 4.9/5 · Rank 2 of 8 (Best)
Ownership & Management
Owners
Sinai Opco Holdings, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
133 reviews from families & visitors
Official Website
Visit shoresiderehab.com
Medicare data downloads
Original nursing home datasets
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