Shores Nursing and Rehab Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 34 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (1/5 stars)
- Above-median deficiencies (11 vs median 6.0)
- High staff turnover (53%)
Bottom 25% in FL · Below recommended RN staffing · Worst in ELIYAHU MIRLIS chain · $137,446 in fines · Special Focus Facility (CMS)
What this means for your family
While some families report positive interactions with specific staff members, the recent trend of reviews highlights severe concerns regarding facility hygiene and pest control. Families should perform an in-person tour, specifically checking the cleanliness of resident rooms and common areas, and ask for a clear policy on how the facility handles resident relocation requests.
Google Reviews
Google Reviews
34 reviews analyzed“Shores Nursing and Rehab Center receives highly polarized feedback, with families expressing deep concerns regarding facility cleanliness, pest infestations, and administrative responsiveness. While some reviewers praise specific staff members for their kindness and assistance with complex paperwork, many others report significant neglect, poor communication, and a lack of professional care for their loved ones.”
Quality Themes
Tap a score for detailsStrengths
- Helpful administrative staff for paperwork
- Select nursing and CNA staff described as kind
- Professional admissions and marketing team
Concerns
- Unsanitary conditions and strong odors (mentioned by 5 reviewers)
- Poor communication and difficulty reaching staff (mentioned by 4 reviewers)
- Difficulty with discharge or relocation processes (mentioned by 4 reviewers)
- Inadequate staffing levels and slow response times (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Given that cleanliness is a top priority for our family, could you walk us through your current housekeeping schedule and how you manage odor control throughout the facility?
- 2We understand that communication is vital; what is the best way for us to stay in regular contact with the nursing team regarding our loved one's daily status?
- 3With 120 residents, how do you ensure that staff are able to respond promptly to call lights and provide timely assistance during peak hours?
- 4Could you describe the process for coordinating care transitions or potential discharges, and how you involve family members in those planning stages?
- 5What specific activities or social programs are currently in place to keep residents engaged and active throughout the week?
- 6In the event of a sudden medical change, what is your specific protocol for notifying family members and coordinating with local emergency services?
Personalized based on this facility's data
Key Review Excerpts
“It’s the nastiest building I’ve ever seen!! ROACH AND BED BUG INFESTATION”
“The administration and the care of the clients are not dealt with in a timely manner. WARNING do not put your family members there because they are subject to being over looked.”
“The nursing staff at Shores were far above average. The cna's were kind, knowledgable,”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Residents who lost too much weight
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 20 complaint-triggered deficiencies out of 48 total, indicating families have repeatedly reported problems to authorities. The most recurring issues involve resident rights violations (particularly safe and comfortable living conditions), care planning failures, and medication management problems. While most deficiencies show correction dates, the persistence of similar violations across multiple surveys from 2022 to 2024 suggests ongoing systemic issues that families should carefully investigate before choosing this facility.
Dec 8, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
May 8, 2025Routine17
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Oct 31, 2024Complaint1
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Aug 12, 2024Complaint7
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Administration Deficiencies
Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
Feb 2, 2024Complaint11
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Infection Control Deficiencies
Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Feb 2, 2024Routine8
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Feb 2, 2024
$137,446
Ownership & Operations
Who Operates This Facility
Shores Nursing and Rehab Center
for profit
Chain Affiliation
Eliyahu Mirlis
13 facilities nationwide
Chain avg rating: 2.0/5 · Rank 13 of 13 (Worst)
Ownership & Management
Owners
220 Ninth St Port St Joe Holdco LLC
Owner · Organization
New Horizon Healthcare LLC
Owner (parent company) · Organization
Mirlis, Eliyahu
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit shore-center.com
Medicare data downloads
Original nursing home datasets
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