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Nursing HomeMedicaid Investigative

Shores Nursing and Rehab Center

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

220 Ninth Street, Port Saint Joe, FL 32456120 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.9/5

based on 34 Google reviews

5
4
3
2
1
Shores Nursing and Rehab Center Nursing Home in Port Saint Joe, FL — Street View
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7/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (11 vs median 6.0)
  • High staff turnover (53%)

Bottom 25% in FL · Below recommended RN staffing · Worst in ELIYAHU MIRLIS chain · $137,446 in fines · Special Focus Facility (CMS)

Source: Medicare data

What this means for your family

While some families report positive interactions with specific staff members, the recent trend of reviews highlights severe concerns regarding facility hygiene and pest control. Families should perform an in-person tour, specifically checking the cleanliness of resident rooms and common areas, and ask for a clear policy on how the facility handles resident relocation requests.

Google Reviews

Google Reviews

34 reviews analyzed
Shores Nursing and Rehab Center receives highly polarized feedback, with families expressing deep concerns regarding facility cleanliness, pest infestations, and administrative responsiveness. While some reviewers praise specific staff members for their kindness and assistance with complex paperwork, many others report significant neglect, poor communication, and a lack of professional care for their loved ones.

Quality Themes

Tap a score for details
Food1.0Staff4.0Clean1.0ActivitiesN/AMedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Helpful administrative staff for paperwork
  • Select nursing and CNA staff described as kind
  • Professional admissions and marketing team

Concerns

  • Unsanitary conditions and strong odors (mentioned by 5 reviewers)
  • Poor communication and difficulty reaching staff (mentioned by 4 reviewers)
  • Difficulty with discharge or relocation processes (mentioned by 4 reviewers)
  • Inadequate staffing levels and slow response times (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'18(3)'20(2)'22(4)'24(8)'26(6)

Distribution

5
7
4
0
3
2
2
1
1
11

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that cleanliness is a top priority for our family, could you walk us through your current housekeeping schedule and how you manage odor control throughout the facility?
  • 2We understand that communication is vital; what is the best way for us to stay in regular contact with the nursing team regarding our loved one's daily status?
  • 3With 120 residents, how do you ensure that staff are able to respond promptly to call lights and provide timely assistance during peak hours?
  • 4Could you describe the process for coordinating care transitions or potential discharges, and how you involve family members in those planning stages?
  • 5What specific activities or social programs are currently in place to keep residents engaged and active throughout the week?
  • 6In the event of a sudden medical change, what is your specific protocol for notifying family members and coordinating with local emergency services?

Personalized based on this facility's data


Key Review Excerpts

It’s the nastiest building I’ve ever seen!! ROACH AND BED BUG INFESTATION

Family member · 2026☆☆☆☆

The administration and the care of the clients are not dealt with in a timely manner. WARNING do not put your family members there because they are subject to being over looked.

Family member · 2026☆☆☆☆

The nursing staff at Shores were far above average. The cna's were kind, knowledgable,

Family member · 2025★★★★★
Source: 34 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.61hrs
81%
Registered nurses for medical care
Total Nursing
3.35hrs
82%
All nurses + aides combined
Staff Turnover
53%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

4

measures

Mixed Results

5

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.5%
Better than Avg
Here
6.5%
US
15.3%
FL
10.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
FL
98.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility6.5%
Mixed vs Avgs
Here
6.5%
US
12.1%
FL
4.1%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility10.4%
Worse than Avg
Here
10.4%
US
5.3%
FL
5.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
FL
99.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility15.7%
Mixed vs Avgs
Here
15.7%
US
19.4%
FL
11.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
FL
94.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.1%
Better than Avg
Here
96.1%
US
79.7%
FL
94.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
FL
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
1penalties
Well above state avg (7.3)
20 complaint-triggered
$137,446 in fines

This facility has concerning patterns with 20 complaint-triggered deficiencies out of 48 total, indicating families have repeatedly reported problems to authorities. The most recurring issues involve resident rights violations (particularly safe and comfortable living conditions), care planning failures, and medication management problems. While most deficiencies show correction dates, the persistence of similar violations across multiple surveys from 2022 to 2024 suggests ongoing systemic issues that families should carefully investigate before choosing this facility.

Dec 8, 2025Complaint
1
0584MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

May 8, 2025Routine
17
0015MinorCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0300MinorCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

0355MinorCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363MinorCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0741MinorCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0781MinorCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0920MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0565MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0584MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677MinorCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0688MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0698MinorCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0760MinorCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0883MinorCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887MinorCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0914MinorCorrected

Environmental Deficiencies

Provide bedrooms that don't allow residents to see each other when privacy is needed.

Oct 31, 2024Complaint
1
0730MinorCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

Aug 12, 2024Complaint
7
0550ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0585ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0677ModerateCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0725ModerateCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0772MinorCorrected

Administration Deficiencies

Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.

Feb 2, 2024Complaint
11
0835SevereCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0867SevereCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880SevereCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0908SevereCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0945SevereCorrected

Infection Control Deficiencies

Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.

0656ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0584ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0755ModerateCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0925MinorCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Feb 2, 2024Routine
8
0676ModerateCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0851ModerateCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0363MinorCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0578MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0657MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0685MinorCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0727MinorCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0761MinorCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Federal Penalties

Fine

Feb 2, 2024

$137,446

Ownership & Operations

Who Operates This Facility

Owner / Operator

Shores Nursing and Rehab Center

Organization Type

for profit

Chain Affiliation

Chain Name

Eliyahu Mirlis

Chain Size

13 facilities nationwide

Chain avg rating: 2.0/5 · Rank 13 of 13 (Worst)

Ownership & Management

Owners

220 Ninth St Port St Joe Holdco LLC

Owner · Organization

100%

New Horizon Healthcare LLC

Owner (parent company) · Organization

Mirlis, Eliyahu

Owner (parent company)

Key personnel

Mirlis, EliyahuOfficer / DirectorHarrison, JackManagerThorngren, DanielManagerHarrison, JackAdp of the SnfThorngren, DanielAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

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