Shorehaven Hlth & Rehab Ctr
Strong Medicare quality ratings; families often praise beautiful, well-maintained campus. Still worth an in-person visit.
based on 15 Google reviews
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What this means for your family
While Shorehaven is highly regarded for its long-term and memory care, the rehabilitation unit has recently faced serious complaints regarding medical oversight and communication. If you are considering this facility for short-term rehab, ensure you have a clear plan for how medical updates will be shared and monitor your loved one's care closely.
Google Reviews
Google Reviews
15 reviews on Google“Shorehaven receives polarized feedback, with long-term residents and their families often praising the beautiful campus and compassionate care. However, recent reviews for the rehabilitation unit highlight significant concerns regarding poor communication, inadequate therapy time, and lapses in medical oversight that led to preventable health complications.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus
- Compassionate long-term care staff
- Positive dining experiences for residents
- Strong reputation for senior living
Concerns
- Poor communication with family members regarding medical status (mentioned by 2 reviewers)
- Inadequate therapy time compared to Medicare requirements (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's strong reputation for long-term care, how do you ensure consistent and proactive communication with families regarding a loved one's changing medical status?
- 2Since you maintain a 5-star staffing rating, how do you balance that high level of support with ensuring residents receive the full duration of therapy sessions they require?
- 3I noticed your team is active in responding to feedback online; what is your preferred method for families to reach out if they have questions or concerns about their loved one's care plan?
- 4With your campus being so well-maintained, what are some of the most popular daily activities or social opportunities that residents currently enjoy together?
- 5Regarding medication management, what systems do you have in place to ensure accuracy and timely administration for residents with complex health needs?
- 6How does your nursing team coordinate with families to provide updates during medical emergencies or transitions in care?
Personalized based on this facility's data
Key Review Excerpts
“My mother was in Memory Care at Shorehaven for nearly four years until last week when she passed. I simply cannot say enough about the wonderful and loving care she received throughout.”
“My dad has been a resident in the Tower (assisted living) since mid April 2025... He is a chronic complainer yet has has absolutely ZERO complaints about anything or anyone.”
“The organization is an absolute mess. They don’t communicate at all to family when they we asked several times for specific information. My family member had to be taken to the hospital due to catching an infection while in the care here.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose walking got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Shorehaven has recurring issues with fire safety systems and food handling that persist across multiple surveys, with families filing at least one complaint about accident hazards in 2024. The facility shows a pattern of deficiencies in fire safety equipment, emergency preparedness, and dietary operations spanning from 2022 through 2025, though all issues have correction dates indicating the facility addresses problems when identified.
Mar 5, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jun 11, 2025Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jun 25, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 22, 2024Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Ensure that any exit in an area undergoing construction, repair, or improvements shall be inspected daily to ensure its ability to be used instantly in case of emergency.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Nov 14, 2022Routine5
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Federal Penalties
Payment Denial
Jun 25, 2024
13-day denial
Ownership & Operations
Who Operates This Facility
Shorehaven Hlth & Rehab Ctr
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit shorehavenliving.org
Medicare data downloads
Original nursing home datasets
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