Shippensburg Rehabilitation and Health Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 25 Google reviews
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What this means for your family
While recent reviews suggest an improvement in care quality, the facility has a history of severe communication failures during medical crises. We strongly recommend that families establish a clear, documented point of contact for medical updates and conduct frequent, unannounced visits to ensure your loved one's needs are being met consistently.
Google Reviews
Google Reviews
25 reviews analyzed“Shippensburg Rehabilitation and Health Care Center receives highly polarized feedback, with some families praising the compassionate staff and cleanliness, while others report severe concerns regarding communication and patient safety. Positive reviews often highlight attentive nursing care and a welcoming environment, whereas negative reviews frequently cite issues with responsiveness, administrative failures, and poor oversight of vulnerable residents.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Compassionate and friendly nursing staff
- Proactive communication with families
- Effective rehabilitation therapy services
Concerns
- Poor communication regarding patient status and medical emergencies (mentioned by 3 reviewers)
- Inadequate staff responsiveness and lack of attention to residents (mentioned by 3 reviewers)
- Staffing or administrative issues impacting activity participation (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific processes are in place to ensure residents receive timely assistance when they press their call lights?
- 2How does your team proactively keep family members updated on a resident's medical status or any changes in their health condition?
- 3I noticed the facility has a strong reputation for rehabilitation therapy; how do you integrate those therapy goals into the resident's daily routine?
- 4With memory care being a specialized area, what specific training or engagement programs do you provide to support residents with cognitive needs?
- 5How do you ensure that residents remain socially active and engaged, especially when administrative or staffing challenges arise?
- 6Could you walk me through your protocol for handling medical emergencies, particularly regarding how and when family members are notified?
Personalized based on this facility's data
Key Review Excerpts
“The facility is clean. It smells clean, not like some that I've experienced. Housekeeping is always working. My mother is receiving exceptional care. I receive phone calls when anything medically comes up.”
“The staff was exceptionally warm and personable every time I interacted with them (quite often), and the facility provided my Dad with a sense of community he desperately needed.”
“My father was a patient at this facility last year. He contracted covid-19 even after the place was in 'lockdown'. When I called to inquire about it, I was either placed on hold with no response or flat out hung up on.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered federal inspections, including one involving inadequate prevention of abuse and neglect policies. This facility shows recurring problems across care planning and assessment, quality of care, and fire safety that persist across multiple surveys from 2023 to 2025. While all deficiencies have correction dates, the pattern of repeated issues in core care areas suggests ongoing operational challenges that families should carefully consider.
Feb 2, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
May 16, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Construction Deficiencies
Meet other general requirements.
Jun 13, 2024Routine5
Construction Deficiencies
Meet other general requirements.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Aug 17, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Aug 17, 2023Routine11
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jun 23, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Ownership & Operations
Who Operates This Facility
Shippensburg Rehabilitation and Health Care Center
for profit
Ownership & Management
Owners
Shippensburg Opco Holdco, LLC
Owner · Organization
Bl Panho Trust
Owner (parent company) · Organization
Mlspa LLC
Owner (parent company) · Organization
Mlspa Trust
Owner (parent company) · Organization
Mvrk I LLC
Owner (parent company) · Organization
Panho Capital Group LLC
Owner (parent company) · Organization
Gottesman, Daniel
Owner (parent company)
Kolman, Robert
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit shippensburghc.com
Medicare data downloads
Original nursing home datasets
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