See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Sherman Village Hcc

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

12750 Riverside Drive, Valley Village · North Hollywood, CA 91607108 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 21 Google reviews

5
4
3
2
1
Sherman Village Hcc Nursing Home in North Hollywood, CA — Street View
Street View

Watch Sherman Village Hcc

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (38 vs median 13.0)

Bottom 25% in CA · Meets national RN staffing standard · Above recommended total nurse staffing · Low staff turnover (stable workforce) · Worst in LONGWOOD MANAGEMENT CORPORATION chain · $233,340 in fines

Source: Medicare data

What this means for your family

This facility offers a warm, home-like environment and friendly nursing staff that many families find comforting. However, you must exercise extreme caution and ask specific questions regarding fall prevention protocols and recent infection rates, as recent reviews have raised significant alarms regarding patient safety and medical complications.

Google Reviews

Google Reviews

21 reviews on Google
Families may find comfort in the warm, home-like atmosphere and the kindness of the nursing staff, which several reviewers praise. However, there are serious allegations regarding medical complications, patient falls, and poor communication with management that require careful investigation.

Quality Themes

Tap a score for details
FoodN/AStaff6.0Clean5.0Activities1.0MedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Warm and caring nursing staff
  • Home-like atmosphere
  • Professional respiratory therapists
  • Clean-smelling environment

Concerns

  • Issues with patient safety and falls
  • Difficulty reaching supervisors or staff via phone
  • Allegations of medical neglect and infection

Rating Trends

Tap a year to see what changed

234'16(1)'18(1)'21(1)'24(7)'26(2)

Distribution · 25 analyzed

5
12
4
2
3
3
2
2
1
6

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I've heard wonderful things about the warmth and care provided by your nursing staff; how do you foster that sense of a home-like atmosphere for new residents?
  • 2What specific protocols do you have in place to ensure resident safety and prevent falls within the facility?
  • 3How do you ensure that communication remains seamless between the clinical staff and family members, especially if we need to reach a supervisor after hours?
  • 4Could you tell me more about the daily activity calendar and how you work to keep residents engaged with meaningful events?
  • 5In the event of a medical emergency or a change in health status, what is the immediate process for notifying the family and coordinating care?
  • 6With the recent inspections, what specific steps is the facility taking to address past deficiencies and improve overall health outcomes?

Personalized based on this facility's data


Key Review Excerpts

Every single person there was warm, kind and caring. It is really a very special place. They go above and beyond to make sure their residents are cared for.

Long-term resident's family · 2026★★★★★

The staff is so warm. It feels like you're walking into someone's home. They really care about the patients.

Patient family member · 2024★★★★★

I had a lot of anxiety the first time I visited because I was afraid that it might smell bad. RARELY do I smell bad odors nor do they have just the opposite overkill with an overly antiseptic smell either.

Frequent visitor (40+ times a year) · 2017★★★★★
Source: 21 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.75hrs
OK
Registered nurses for medical care
Total Nursing
4.91hrs
OK
All nurses + aides combined
Staff Turnover
27%
Lower is better (< 30% = good)
RN Turnover
16%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

6

measures

Worse Than Avg

8

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
CA
7.0%
Los angeles
8.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility8.3%
Better than Avg
Here
8.3%
US
19.4%
CA
10.7%
Los angeles
9.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.1%
Better than Avg
Here
8.1%
US
15.3%
CA
10.5%
Los angeles
9.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility17.5%
Mixed vs Avgs
Here
17.5%
US
19.5%
CA
13.7%
Los angeles
10.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.6%
Better than Avg
Here
8.6%
US
14.4%
CA
10.4%
Los angeles
12.5%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility9.1%
Worse than Avg
Here
9.1%
US
4.9%
CA
4.5%
Los angeles
5.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility47.0%
Worse than Avg
Here
47.0%
US
79.7%
CA
93.2%
Los angeles
92.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility66.7%
Worse than Avg
Here
66.7%
US
81.8%
CA
94.2%
Los angeles
94.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
1.6%
CA
1.5%
Los angeles
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

38deficiencies
1penalties
Well above state avg (15.4)
40 complaint-triggered
$233,340 in fines

Sherman Village HCC has concerning patterns with families filing multiple complaints that led to deficiencies, particularly around medication management, infection control, and care planning issues. The facility shows persistent problems across surveys from 2022 through 2025, with repeated violations in the same care areas including medication errors, infection prevention, wound care, and maintaining proper medical records. While all deficiencies show correction dates, the recurring nature of similar problems suggests ongoing quality challenges that warrant careful consideration before placement.

Mar 17, 2026Complaint
1
0837Potential for harm · PatternCorrected

Administration Deficiencies

Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

Feb 21, 2026Complaint
2
0346Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Dec 11, 2025Complaint
5
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 3, 2025Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Aug 1, 2025Routine
27
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0605Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0604Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0693Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0847Potential for harm · PatternCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0848Potential for harm · PatternCorrected

Administration Deficiencies

Provide a neutral and fair arbitration process and agree to arbitrator and venue.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0574Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

The resident has the right to receive notices in a format and a language he or she understands.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0638Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0640Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Aug 1, 2025Complaint
7
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Federal Penalties

Fine

Aug 22, 2023

$202,260

Ownership & Operations

Who Operates This Facility

Owner / Operator

Sherman Village Hcc

Organization Type

for profit

Chain Affiliation

Chain Name

Longwood Management Corporation

Chain Size

38 facilities nationwide

Chain avg rating: 2.2/5 · Rank 28 of 38 (Worst)

Ownership & Management

Owners

Friedman Family Trust

Owner · Organization

20%

Ira D Friedman 1991 Trust

Owner · Organization

20%

Lehmann Family 1991 Trust

Owner · Organization

20%

The Klavan Family Trust

Owner · Organization

20%

The Tzippy Friedman Notis 1990 Trust

Owner · Organization

20%

Friedman, Aaron

Owner (parent company)

20%

Klavan, Rachel

Owner (parent company)

20%

Lehmann, Libby

Owner (parent company)

20%

Key personnel

Nelson, TarynW-2 Managing EmployeeFriedman, IraOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call